Sr. Lead Analyst - IT Product Operations (IT)

Posting Date

06/23/2025

2000 16th Street, Denver, Colorado, 80202, United States of America

Sr. Lead Analyst – IT Product Operations (IT)

DaVita is a leading provider of dialysis services for patients suffering from chronic kidney failure.  The Company owns and operates 3,100+ kidney dialysis centers to serve over 1.7 million patients, domestically and internationally. 

The Senior Lead Analyst role resides in our IT Product Operations team, part of the greater Information Technology department.  The position will be staffed in our Corporate Business Office located in Denver, CO and reports directly to the Sr. Manager of IT Product Operations Team.

We are seeking a Sr. Lead Analyst to play a key role in driving operational efficiency, supporting cross-functional initiatives, and enabling data-driven decisions across our product and engineering landscape. The ideal candidate is both analytical and business-minded, capable of translating complex data into actionable insights and collaborating with technical and non-technical stakeholders. Responsibilities would include, but are not limited to, ownership and becoming the subject matter expert of the technology intake process, understanding and supporting OKRs, product reporting and product ways of working, and ownership over reports, analysis, tools, templates and processes to enable the effective delivery of Products through projects from beginning to end.  The Sr. Lead Analyst should bring a passion for critical thinking, problem solving, collaboration, accountability, stakeholder communication, and continuous improvement.

ESSENTIAL DUTIES AND RESPONSIBILITIES     

•  Operational Strategy & Analysis
  • Lead analysis of key metrics and operational performance for IT product teams.
  • Design and maintain dashboards, reports, and KPIs to monitor product health and team efficiency.
  • Identify areas of improvement in processes, tools, and workflows across product delivery lifecycle.
• Cross-Functional Collaboration
  • Subject Matter Expert of Technology Intake Process
  • Partner with Product Managers, Architects, Engineering, QA, and Release Management to drive operational excellence.
  • Facilitate data-driven decision-making across teams by delivering insights and recommendations.
• Governance & Process Improvement
  • Support product governance efforts including roadmapping, planning cycles, project activation, and OKRs
  • Drive continuous improvement initiatives using Lean, Agile, and Product principles.
  • Contribute to the standardization and automation of operational practices and tools.
• Stakeholder Reporting & Communication
  • Deliver clear, concise reporting and presentations to senior leadership and key stakeholders, including facilitation of meetings
  • Translate complex data into compelling narratives to support business case development and resource planning.
• Tooling & Systems
  • Leverage and optimize tools such as Jira, Confluence, and Apptio TargetProcess for data collection and reporting.
  • Work with IT and Product teams to ensure data integrity, data quality, and accessibility across systems.
• Other
  • Works well in a team environment, sharing knowledge, training, and lessons learned
  • Actively participates in team and business office meetings and events
  • Other duties as assigned

ESSENTIAL BEHAVIORS, SKILLS AND ATTITUDE REQUIRED FOR SUCCESS IN THIS ROLE

• Commitment to DaVita’s Core Values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun
• Ability to demonstrate these Core Values positively and proactively to patients, teammates, management, physicians, and/or vendors in everyday performance and interactions
• Outstanding analytical and strategic thinking skills
• Excellent verbal and written communication and stakeholder management
• Detail-oriented with strong organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• High level of curiosity and a passion for continuous improvement
• Ability to effectively handle and drive multiple deliverables
• Strong relationship building skills
• Strong sense of ownership, takes initiative
• Comfortable seeking clarity when encountering ambiguity
• Ability to drive accountability and outcomes through stakeholders, including executive level stakeholders
• Strong customer centric mindset; stakeholder and customer needs come first
• Results driven execution of responsibilities

MINIMUM QUALIFICATIONS

Required: