Associate FUS Project Owner

UL Solutions is a global leader in safety science, providing the expertise and services organizations need to tackle critical business challenges. We help customers meet their safety, security and sustainability goals, manage risk, achieve regulatory compliance and deliver products that meet quality expectations.

An Associate FUS (Follow-Up Service) Project Owner is essential to our process to ensure our laboratory remains operating smoothly, providing the best possible service to our clients.

• Assign projects to lab in a timely fashion as warranted to support KPI goals.
• Administer, support and document project progress at various stages using proprietary and standard office systems such as Microsoft products, Salesforce, etc.
• Manage receipt and progress of samples through communications with client and verification of physical specimens when received in building where required.
• Understand, retain and work within the framework of multiple SOP's supporting different activities as part of the job.
• Process Non-Conformance and work cross functionally with Engineering and Lab to get analysis done in a timely fashion and facilitate communication with clients where applicable.
• Manage work tickets that are generated at the closure of the job to ensure the job is closed satisfactorily and there are no outstanding issues.
• Manage workload with some supervision and maintain accountability.
• Create lab documents that facilitate testing and recording of data for the project.
• Manages and supports a limited number of categories.
• Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
• Performs other duties as directed.

#LI-BW1 #LI-Onsite

• High School Diploma or GED required.
• College degree or some college education preferred.
• Demonstrated continuous improvement mindset.
• Prior customer service or administrative experience preferred.
• Proficiency in Microsoft Office and ability to learn proprietary software.
• Very strong written and oral communication skills.
• Attention to detail and ability to learn, understand and retain technical processes and procedures is critical and mandatory to be successful.
• Very strong organization skills and the ability to coordinate with internal and external teams is critical and mandatory to be successful.
• Demonstrated ability to work independently and in a fast paced, "always-on" team environment.

A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.