IT Warehouse Journeyman Warehouse Operations Technician

Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

 

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees.

Responsibilities

SUMMARY

DIGIT is seeking an IT Warehouse Journeyman Warehouse Operations Support  technician to support the Government-provided warehouse operations and refresh of computer hardware. This role will be integral to  the management of the receiving,  inventory, and distribution of all IT assets at the warehouse, including shipping to GSA designated locations in accordance with GSA IT procedures and policies. 

 

As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT) DIGIT (Digital Innovation for GSA Infrastructure Technologies) task order driving digital transformation and delivering continuous improvement and business value to its customers.  The team is comprised of the best-in-class technology partners to leverage forward-leaning technologies and best practices to transform GSA’s IT capabilities and shift offerings to provide a more flexible service delivery model, completing the agency’s shift to a fully digital experience along with its adoption of advanced, emerging technologies such as intelligent automation, artificial intelligence, and machine learning.

RESPONSIBILITIES

This position shall perform the following (to include but not limited to) activities:

- Perform administrative duties in support of warehouse operation and transportation of products.

- Coordinating, scheduling, and tracking receipt, distribution, shipment, and disposition of  assets in support of complete life-cycle management of assets at the warehouse facility. 

- Supporting refresh and project inventory management and distribution, including asset mapping to owners, projects, and locations. 

- Install Microsoft Windows/Mac OS on laptops for refresh projects and break fix issues. 

- Install software as needed on new laptops and create user accounts.  

- Assist in mobile and laptop projects.

- Install iOS and Android OS.

- Wipe configuration and decommission network devices.

- Collaborate with Network Operations and Project Teams on unboxing network devices and connecting to KVM-over-IP Switches to provide remote access, control and management.

- Coordinate various warehouse/transportation activities, including but not limited to verification of incoming and outgoing shipments, materials disposition, and inventory database system maintenance.

- Coordinate various warehouse/transportation activities, including but not limited to verification of incoming and outgoing shipments, materials disposition, and inventory database system maintenance.

- Advise Warehouse/Operations management of issues.

- Confirm deliveries with customers as required.

- Schedule equipment moves with customers and coordinate equipment deliveries.

- Ensure all systems are up to date and accurate.

- Develop and run reports as required.

- Inspect the physical condition of the warehouse and related equipment.

- Coordinate cleaning of the warehouse.

- Ensures all received shipments are stored and labeled appropriately.

- Coordinate the claims process for salvage of damaged and used equipment.

- Closeout equipment transaction.

- Process RMAs

- Coordinate lease returns with vendors and ensure paperwork is completed

- Generate miscellaneous reporting

- May assist management with ensuring safety needs and protection activities are in compliance with OSHA regulations

- Perform other related duties as assigned

Qualifications

CONTRACT REQUIRED QUALIFICATIONS

This following are REQUIRED for this position:

- Public Trust Clearance by start date.

- - 4-9 years of experience and bachelor's degree. 

- ITILv4 Foundation Trainin