Perform patient scheduling, pre-registration, and registration both in person and by phone using the Epic system 

• Complete core patient access tasks in a designated functional area while meeting productivity and quality standards 

• Interview patients and/or their representatives to gather and accurately enter demographic information 

• Collect and process required documentation, including legal IDs, insurance cards, consent forms, third-party liability documents, and advance care plans 

• Verify benefits electronically or by phone, coordinate insurance coverage, and determine participating/non-participating status 

• Collect co-payments and other patient financial obligations at the time of service 

• Resolve patient checklists and pre-reg workqueue encounters to support smooth care delivery 

• Schedule appointments, follow-up tests, procedures, and transcribe physician orders 

• Prepare patient visit itineraries and assist with sign-in, admission, and check-out procedures 

• Support chart preparation, bed planning, and other patient access functions as appropriate 

• Makes bed board assignments based on patient preference, condition, and diagnosis, as required.