Global Retail Sales Manager

IN ART WE TRUST

• Moco Museum has grown from a single museum in Amsterdam into an international organisation with locations in Barcelona and London, welcoming more than 8 million visitors since opening ten years ago.
• As an independent museum, we believe modern and contemporary art should inspire, challenge and be accessible to everyone.
• Our exhibitions bring together world-renowned artists such as Basquiat, Warhol, Kusama and Banksy alongside contemporary voices shaping today's cultural conversation.
• Behind every exhibition and visitor experience is a talented, collaborative team committed to excellence, creativity and continuous improvement.
• As we continue to grow, we are investing in the people, expertise and leadership that will shape Moco's next chapter.

THIS IS YOU

• As Global Retail Sales Manager, you will lead the commercial and operational performance of Moco Museum's retail stores across Amsterdam, London and Barcelona.
• Based at our headquarters in Amsterdam, you will shape retail strategy, drive performance and ensure operational excellenceacross every location.
• You will partner closely with Store Managers, Operations, and the Buying & Merchandise team to optimise results and deliver a consistent, high-quality visitor experience.
• This is a hands-on leadership role, combining strategic oversight with regular travel to coach teams, share best practices and strengthen performance across our international museums.
• You will play a key role in the continued growth of Moco's retail business, ensuring every store reflects the quality, creativity and ambition of the Moco Museum brand.

KEY RESPONSIBILITIES

• Global Retail Operations: Oversee the operational performance of all retail locations, ensuring consistency in service standards, visual merchandising and day-to-day execution across Amsterdam, London and Barcelona.
• Commercial Performance: Drive retail sales growth by monitoring KPIs, analysing sales performance and identifying opportunities to improve revenue, conversion, average transaction value and overall store profitability.
• Store Leadership & Coaching: Lead the Stores Managers/Team Leaders support them in achieving operational excellence while fostering engaged, high-performing teams.
• Travel & Store Visits: Conduct regular visits to all museum locations to audit operations, support local teams, identify opportunities for improvement and ensure alignment with company standards and strategic objectives.
• Retail Standards & Best Practices: Establish, implement and continuously improve retail operating procedures, ensuring all stores consistently meet Moco Museum's brand standards, operational guidelines and customer experience expectations.
• Performance Analysis: Monitor sales data, inventory performance and operational metrics to identify trends, optimize processes and implement continuous improvements across the retail network.
• Cross-Functional Collaboration: Work closely with Museum Operations and stakeholder Departments to align retail initiatives with exhibitions, campaigns, product launches and commercial objectives.
• Inventory & Merchandising Oversight: Partner with the Buying & Merchandise Team and support Store leadership in maintaining optimal stock levels, inventory accuracy and visual merchandising standards while identifying opportunities to improve product assortment and retail presentation.
• New Store & Project Support: Lead the retail operational setup for new store openings, relocations or refurbishment projects, ensuring successful implementation of systems, processes and team readiness.
• Training & Development: Develop and deliver training programs and best practices for the Store Teams to ensure consistency in customer service, product knowledge and sales techniques across all locations.
• Compliance & Operational Excellence: Ensure all retail locations comply with company policies, operational procedures, health & safety regulations and relevant local legislation.
• Brand Ambassador: Champion the Moco Museum brand by creating exceptional retail experiences that complement the museum visit while building a culture of collaboration, innovation and continuous improvement across all retail teams.

REQUIREMENTS

• Degree in Business Management, Retail Management, Hospitality, Tourism, Operations Management or a relate