Senior Administrative Hearing Officer (Court and Detention Services)

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Job Summary

Manages the Parking Adjudication section, which conducts administrative hearings for the Parking Management division to ensure fair and just hearings of citizens' parking citation appeals.

Job Description
 

Overview

The Senior Administrative Hearing Officer manages the Parking Adjudication activities to ensure they are conducted accordant to city ordinances, regulations, and other policies.

Essential Functions

1 Manages, maintains, monitors, and ensures the effective administration of the City's Parking Adjudication section and processes; ensures accurate and efficient operations of adjudication hearings.

2 Develops, implements, and coordinates policies for both short and long-range administrative adjudication program plans.

3 Prepares an annual operating budget, prepares financial reports, and monitors funding reports for accuracy, consistency, and effective management.

4 Examines all documents and supporting evidence to determine if evidence supports charges and reaches a decision about the case; conducts and handles boot and tow hearings ensuring appropriate resolution.

5 Conducts walk-in and mail-in hearings, including boot hearings, and an appeal process to accommodate all citizens' parking violation appeal hearings.

6 Implements new adjudication operational policies and procedures and monitors the process to assess results and effectiveness.

7 Reviews section's daily hearing activity reports and audits closed cases monthly for accuracy and appropriateness of actions taken by staff.

8 Responds in writing and verbally to citizens' parking violation questions and complaints, including consulting with citizens whose vehicles have been booted and/or towed to inform them of their options.

9 Reviews voided parking citations and ensures that they have been listed on the computer database.

10 Performs any and all other work as needed or assigned.

Knowledge and Skills

1 Knowledge of principles of administrative adjudication.

2 Ability to interpret and explain parking ordinances, regulations, and policies.

3 Establishing and maintaining effective working relationships.

4 Ability to handle volatile situations.

5 Communicating effectively verbally and in writing.

6 Ability to operate standard office equipment, personal computers, ten- key calculator, etc.

7 Knowledge of customer service and ability to supervise and oversee other Officers.

8 Ability to gather evidence, perform research, and make sound decisions.

MINIMUM QUALIFICATION:

EDUCATION

• Bachelor's degree in Business, Criminal Justice, Law Enforcement, Public Administration, or other related fields.

EXPERIENCE

• Five (5) years of experience in court or legal office administration involving:   
  • Case management
  • Parking or traffic citation adjudication
  • Customer service requiring heavy phone/public contact                                    

 AND

• One (1) year of supervisory or lead work responsibilities ( This experience may be included in the required experience listed above.)

OTHER REQUIREMENT

• No outstanding citations or warrants
• Must be able to pass extensive background check

EQUIVALENCIES

• Master’s degree or higher in a specified field plus three (3) years of the required experience including one (1) year of supervisory or lead work responsibilities will meet the education and experience requirements
• Bachelor’s degree or higher in a non-specified field plus seven (7) years of the required experience including one (1) year of supervisory or lead work responsibilities will meet the education and experience requirements
• Associate degree in any field plus seven (7) years of the required experience including one (1) year of superviso