Salesforce Administrator

Artsy’s mission is to expand the art market to support more artists and art in the world. Artsy has created the world’s largest two-sided art marketplace, offering more than 1 million works by 100,000 artists from 4,000 leading galleries, fairs, auction houses, and institutions in more than 100 countries.

We are seeking a Salesforce Administrator to drive revenue growth through the optimization of sales processes and technical infrastructure. As a Salesforce Administrator, you will be a key contributor to the tools and processes that enable our global sales, partner success and marketplace operations teams to drive more revenue opportunities. Success in this role will require collaboration, a keen eye for detail and a desire to provide process improvements and creative solutions. You will have the opportunity to understand what drives our business while influencing both revenue and customer satisfaction as a part of our Sales Operations Team.

Our Sales Operations team is a strategic partner across our different business lines, spanning a mid-stage merchant marketplace and a growing secondary marketplace. This role is a unique opportunity to gain a broad range of experience, act as a strategic partner, and make a significant impact on our business. In this position, you will work collaboratively within a small team that works alongside our analytics and engineering teams, finance, sales and partner success, and will report directly to the Sales Operations Lead.

What You’ll Do:

• Be a first point of contact for all Salesforce questions from our sales, support, and finance teams.
• Build out processes, team training, and infrastructure to support sales lead enrichment, pipeline management, forecasting, and analytics.
• Maintain and manage data quality/integrity of Salesforce data.
• Create and maintain documentation for internal processes.
• Partner with different teams including sales, data, product and finance on all operational and analytical requests to maximize revenue.
• Design Salesforce automation and processes keeping in mind building for scale and lean design.
• Contribute to projects and initiatives focused on improving productivity/efficiency and simplifying processes

Who You Are: 

We welcome you to apply regardless of  “checking all the boxes” below, and are excited to hear what you can bring to the team.

• You are currently authorized to live and work in the USA. 
• This role will be based in New York City. 
• 3+ years’ experience in Sales/Revenue/Finance Operations, with a passion for Salesforce and systems.
• Demonstrable experience with Salesforce and Salesforce integrations (such as Netsuite and Outreach.io) and Salesforce automation tools. 
• A track record of understanding complex Salesforce environments and architecture.
• Strong communication skills; can work across multiple stakeholders and functions within the organization to identify operational problems and find solutions.
• Self-motivated and comfortable working in a fast-paced, constantly changing environment. 
• Detail oriented, organized, and able to constantly identify improvements and iterate on existing processes. 

Preferred, but not required:

• Salesforce Admin certification
• Experience working in Looker
• Experience at eCommerce companies
• Knowledge of SQL; Experience with Redshift and other languages (e.g. Python) a plus

What We Offer:

• Opportunity to reimagine the art industry while working with a talented, diverse, international team. 
• Competitive salary and equity
• Flexible time off: our culture of trust and empowerment allows employees to take the time they need away from work while still excelling in their roles
• We are a global hybrid team: most employees work from our NYC, London, or Berlin offices 2-3 days per week. (In-person expectations vary by role)
• Comprehensive healthcare & benefit options, including: medical, dental, parental leave, short- and long-term disability, Employee Assistance Program featuring free mental health support, 401k, commuter benefits, flexible spending accounts (FSA), health savings accounts (HSA), financial wellness support & resources, and more
• Professional development, including: mentoring, lunch & learns, regular training, 1:1 management, and an open feedback culture
• Engaging opportunities and internal programming globally, to foster new relationships and build upon our collaborative community. Including: happy hours, holiday parties, global "All Hands" meetings, "Artsy Salon" (a yearly exhibition of our team's creativity), attendance to art world events, and more

The