Director, Business Operations

Director, Business Operations  

College Board - Operations 

Location: This is a remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office). All CB employees are required to occasionally travel to meet in person for business purposes. 

Role Type: This is a full-time position. 

About the Team  

The College Board Operations division manages the digital test delivery process for millions of students each year. Our Assessment Delivery Operations (ADO) team is primarily responsible for managing and overseeing the successful execution of digital assessments like the SAT and Advanced Placement examinations. Among its many responsibilities, ADO ensures that test sites meet security and network requirements, test proctors are credentialed and trained to administer tests consistently and fairly, students arrive on test day with the correct documents and testing materials, and that testing issues are promptly addressed. Our team plays a critical and essential role in the success of students and educators before, during, and after test day. Due to its central role in supporting College Board’s mission, ADO works closely with partners and stakeholders across College Board, the education sector, and beyond to shape and improve testing technologies, customer experience, and testing outcomes.  

About the Opportunity   

As the Director, ADO Business and Operations, you serve as a trusted strategic partner to the Vice President of Assessment Delivery Operations. In this role, you translate vision into action by shaping, prioritizing, and advancing high-impact initiatives across the division. You are accountable for driving complex, cross-functional efforts from concept through execution, including strategic framing, analysis, planning, stakeholder alignment, risk management, and delivery. You ensure divisional priorities are clearly defined, sequenced, and executed with discipline and transparency. You bring strong strategic thinking, operational leadership, project and portfolio management expertise, and analytical rigor to guide decision-making and continuous improvement efforts. Through influence and coordination across teams, you help strengthen operating rhythms, increase organizational effectiveness, and deliver measurable business outcomes. 

In this role, you will:  

STRATEGIC TRANSFORMATION & PROJECT LEADERSHIP (50%)  

• Lead and manage high-priority initiatives on behalf of the Vice President in support of Assessment Delivery’s digital and operational strategy 

•  Act as a strategic extension of the VP, driving alignment, surfacing risks, and ensuring cross-functional execution across leadership priorities 

• Partner with other Special Project Leads within Operations to coordinate and advance division-wide strategic initiatives 

• Prioritize and sequence short- and long-term workstreams across Assessment Delivery leadership, identifying dependencies, tradeoffs, and risk mitigation strategies 

• Simultaneously manage multiple highly visible, enterprise-impact projects, ensuring business objectives, milestones, and outcomes are clearly defined and achieved 

• Maintain a big-picture view of the