Senior UX Designer

Job Summary

Zurich Life Assurance is looking for a Senior UX Designer to work within our award-winning Digital Marketing Team. This role will report directly into the Head of Digital & Customer Marketing and the successful candidate will have a background in design and digital marketing with a good knowledge of the latest trends in those areas. 

This role may be available part-time or full-time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.  Please talk to us at interview about the flexibility you may need.

Your Role

As a UX Designer, your main responsibilities will include, but not limited to, the following:

• Working closely with business analysts, product specialists, developers, marketers, and other relevant stakeholders to advocate for user needs and assist with design of digital assets
• Run workshops to identify user needs, develop personas, create customer journey maps and user flows
• Create designs and prototypes of tools, forms, webpages and other digital assets across Zurich Life platforms including the public website and customer portal
• Articulate comprehensive design requirements and annotations for developers
• Implement the Zurich Design System across all designs and prototypes
• Co-ordinate design reviews with team members and management stakeholders
• Work directly with development teams to support delivery end-to-end with accountability for the quality assurance (QA) of the end product. 
• Stay on top of the latest digital and UX trends to ensure best-in-class user experiences
• Champion UX best practice across the company, including raising awareness and educating key stakeholders
• Execute designs using the CMS, specifically Sitecore
• Proactively contribute to relevant digital projects and campaigns by offering input, providing feedback, and sharing ideas about the user experience
• Manage, analyse and report website performance insights using Google Analytics 4 (GA4), providing regular, actionable updates and recommendations to the Digital team.
• Manage relations with external UX agencies and interface on behalf of the business
• Manage TNPS website feedback surveys and run quarterly workshops to share key insights and trends
• Help establish Salesforce Marketing Cloud, including setting up processes and campaign

Your Skills and Experience

As a UX Designer, your skills and qualifications will include:

• Degree or qualification in UX, UI, design, marketing or similar
• 4-5 years’ experience in a similar UX role
• Understanding of marketing and communications disciplines
• Experience using UX tools including Figma, Sketch, Illustrator, InVision, Balsamiq, Adobe XD
• Experience creating wireframes, prototypes, and user flows and journeys
• Experience owning or understanding end-to-end digital journeys
• Ability to think strategically about the importance of user experience and interface design
• Experience working closely with developers, product owners, and senior stakeholders
• Experience with a content management system (CMS), preferably Sitecore
• Experience with Confluence and Jira
• Experience using GA4 for website reporting and analytics
• Knowledge of marketing applications is desirable including Salesforce Marketing Cloud, Marketo, Medallia
• Excellent written and verbal communication skills

Competencies

• Excellent attention to detail and communication skills
• HTML, CSS, JavaScript are desirable
• Comprehend complex business requirements and user stories
• Relevant degree in a related discipline such as web development, visual communications, business analysis, interaction design

Additional Information

Primary work location is Blackrock. Position is Dublin-based but occasional travel may be required to other Zurich locations.

This role is hybrid, requiring 2-3 days in the office per week. 

If you value an exciting and varied working environment and meet t