Senior Manager, Coding Quality Education & Training

Site: Mass General Brigham Incorporated

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

Job Summary

Responsible for the efficient, effective oversight of Coding Quality, Education, & Training activities and teams. In partnership with key stakeholders, the Senior Manager supports the implementation of Coding & Quality strategy, and continuously works to improve people, process, and technology across the function. Responsible for driving adherence to enterprise coding policies and education functions, including oversight of both Hospital and Professional Quality Assurance, Education, & Training Specialists. Through leading-edge Quality, Education, & Training Services, this Senior Manager elevates the quality of coding used to drive revenue, and for research, teaching, legal, planning and health care management purposes across the Enterprise.

 

Education

• Bachelor's Degree in Health Information Management, Healthcare Administration or a related field of study required

• Equivalent experience may be accepted in lieu of degree

Experience

• 3+ years of experience in medical coding or clinical documentation required

• 1+ years of experience in a supervisory or leadership role required

• 1+ years of experience in an educational or training preferred

Preferred qualifications include:

• American Health Information Management Association (AHIMA) credentials such as Certified Coding Specialist (CCS), Registered Health Information Administrator (RHIA), Registered Health Information Technician (RHIT), and/or American Academy of Professional Coders (AAPC) credentials, such as CPC or other equivalent AAPC credential

Knowledge, Skills and Abilities

• Demonstrates competency and leadership experience in a large, complex organization with multiple locations.
• Drives DE&I (Diversity, Equity, & Inclusion) and recognizes the value that different perspectives and cultures bring to an organization.
• Clear understanding of the impact coding training and education has on Revenue Cycle operations and financial performance.
• Clear understanding of the impact the coding quality assurance program has on Revenue Cycle operations and financial performance. 
• Excellent personnel management and organizational leadership skills – including written and oral communication, relationship management, customer service, and organization.
• Communicate and operate effectively within and between system functions.
• Craft, communicate, and align teams to the established departmental and enterprise vision, by using the capacity to simultaneously balance both the big picture strategic perspective and attention to detail.
• Act as an enthusiastic coach and leader with demonstrated ability to recruit, mentor, train and develop employees, and monitor performance.
• Manage upwards, elevating key risks and opportunity areas to Coding & Quality Leadership.
• Create and foster an atmosphere of continuous improvement.
• Manage and interpret data and analytics.
• Maintain an up-to-date knowledge of regulatory and compliance changes impacting Coding Quality and Quality Assurance.
• Guide and influence others either internally or externally to adopt a different point of view.

Principal Duties and Responsibilities:

• Implements the strategic direction for Quality, Education, & Training and collaborates with direct reports and functional leaders to drive alignment
• Establishes and oversees formal, comprehensive Revenue Cycle Training and Quality Assurance programs and policies designed to drive Revenue Cycle operational consistency, efficiency, and data-driven performance 
• Stewards the continued development of training methodology and tools
• Reviews and coordinates all Quality Assurance and continuous value enhancement activities throughout the Revenue Cycle.
• Communicates and supervises relevant changes in performance, market trends, health care delivery systems, and legislative initiatives impacting execution of team goals to team(s).
• Partners with other organizational training and quality assurance teams, includ