Client Account Manager

About the company
Founded in 2015, Right Side Up is the premier growth marketing consulting firm in the U.S., with staff deployed in the most prestigious and high-growth tech companies in the world, including Uber, Lyft, DoorDash, Stitch Fix, Coinbase, Stripe, MongoDB, Fitbit, Calm, Instacart, Yelp, Google, and hundreds more. We provide all of the marketing chops, and none of the agency fluff. We’re trusted by the most buzzed-about early-stage ventures, the fastest growing tech companies, and well-established Fortune 500 teams to do one thing better: Growth. About the job
The ideal candidate is an energetic and strategic person who can quickly develop an understanding of our clients’ business and how to drive strategic expansion. Taking a “knowledge expert” approach to building credibility, relationships, and long term strategic impact with Right Side Up’s active client base. Responsibilities: - Build and scale RSUs growth engagement strategy and team while maintaining unwavering focus on delivery of best in class growth/marketing strategy consulting.
- Drive development of scalable client success strategies and processes supporting a fast growth active client base.
- Understand clients’ marketing challenges and goals - identifying opportunities within their marketing/growth strategy to add incremental value either through ad hoc advising and/or through incremental resourcing.
- Mentor a team of growth engagement managers and associates, providing ongoing leadership, support and career development.
- Act as an escalation point for clients, talent, and internal team during ongoing digital, offline, and Amazon advertising focused engagements.
- Partner closely with colleagues to identify talent needs for an active client base and partner on recommendations.
- Proactively communicate with client points of contact at all organizational levels including marketing managers all the way up to CMO/heads of marketing.
- Manage a process of client outreach at specific cadences to ensure consistent and clear client communication streams. Ideal Experience: - 3-5 years in house marketing and/or agency experience in digital and/or offline media
- Very strong written and verbal communication skills
- Excellent analytical and problem solving skills
- Able to juggle many balls at once without compromising quality
- Consulting or account management experience preferred but not required.
- Ability to adapt quickly in a changing environment