Rehabilitation Clinical Support Associate - Physical Therapy - Riley Hospital

Do you enjoy helping others? Do you want to make a direct impact on the lives of our patients but don’t want to do hands on care? If you have experience in Office Management, Scheduling, Administration then this job could be for you! 

Position Details: 

• Job Title: Rehabilitation Clinical Support Associate
• Company: IU Health 
• Department:  Physical Therapy
• Location: Riley Children’s Hospital
• Schedule:  Monday – Friday, 7:30am-4:00pm

This is a unique opportunity that will have a direct impact on our organization’s success and supports our vision of making Indiana one of the nation’s healthiest states. We hope this inspires you to apply and begin living our IU Health Values – Purpose, Excellence, Compassion and Team – every day.

What You Will Do: 

• Oversee patient flow from point of entry to destination and ensures timely, accurate and professional services. 
• Responsible for timely and accurate resolution of patient’s accounts.  
• Obtain specific information to generate accurate financial and demographic records, insurance verification, prior authorization, and coordination of benefits.  
• Communicates with payers and patients to achieve accurate financial information.   
• Responsible for accurate Registration of patients, Scheduling recurring appointments, answers incoming calls and directs patient and visitors appropriately.   
• Participate in operational aspects of the department and maintains performance improvement activities as required. 
• Participate in all infection control, department equipment training, regulatory compliance, organizational safety and fire safety programs. 
• Order, distribute and maintain designated and appropriate inventory of department related supplies.  
• Adhere to departmental productivity, quality, and service standards in support of operational goals.

What You Will Need: 

• High School Diploma/GED is required.
• 0-3 years Customer Service/Medical experience desired.
• Minimum one-year medical office experience or combination of extensive customer service work experience and education in insurance verification, patient registration and medical terminology preferred.
• Requires basic proficiency in MS Office (Word, PowerPoint, Excel, TEAMS)