Bilingual Accounts Receivable Rep - Entry Level!

Are you detail-oriented and skilled in customer service?

 

We're seeking a Bilingual Accounts Receivable Representative to join our team. You'll ensure timely order approval, manage collections, and resolve deductions while providing exceptional service in both Spanish and English. If this sounds like you, we’d love to hear from you! 

 

This role is apart of our Administrative Sales team on our Mason, MI corporate campus. You'll work 8:00am - 5:00pm M-F on a hybrid schedule working from home twice a week!  

 

Day to Day Role: 

• Review daily deduction report and take actions to pull back up, code, and route to the appropriate department for research and resolution
• Communicate  with customers and other departments on orders status and research, analyze and resolve customer issues
• Contact customers regarding deductions submitted with inadequate supporting documentation
• Maintain customer contact notes for assigned customers
• Notify internal and external customers on order status
• Respond to inquiries related to credit issues, past due balances, order status, payment application and deductions from customers, Sales Representatives, and Customer Service Representative
• Create/distribute remittance memos for un-allowed deductions
• Follow up on unresolved deductions and invoices using the deduction and collection modules
• Monitor and ensure timely credit evaluation of orders and review cash receipts or unresolved past due balances
• Account reconciliation and reporting
• Consult and keep management apprised on significant account developments or activities 

 

Core Skills and Qualifications: 

The ideal candidate must possess all of the following: 

• High school diploma or equivalent
• Six (6) months of customer service experience in an office environment 
• Excellent verbal and written skills in both Spanish and English, in order to communicate with internal and external customers; verbal skills to include a pleasant phone demeanor
• Strong attention to detail and accuracy
• Ability to work independently, multi-task, and make sound decisions without immediate supervision
• Excellent verbal and written skills necessary in order to communicate to internal and external customers
• Six (6) months of experience with Microsoft Outlook 

 

Preferred Skills and Qualifications: 

• Coursework towards Associate's Degree
• One (1) year of clerical experience in an office environment
• Six (6) months of deduction experience 
• SAP experience 

 

 

Overview: Dart makes everyday products that give people the freedom to enjoy the food & drinks they love, wherever they are. From to-go containers and dinnerware to tamper-evident food packaging and even the red Solo cup, Dart products have been keeping people on the go and having fun for more than 50 years. Dart is a family-owned, family-focused company of 13,000 employees united by a shared set of values. Headquartered in Mason, MI, Dart has 30 locations in four countries.

Benefits: Dart Container full-time employees enjoy great benefits, including medical, dental, vision, life insurance, 401(k) with company matching contributions, paid vacation, paid holidays, short-term disability, tuition assistance, product discounts and more.

Dart Container is a drug-free workplace.  Candidates are subject to a drug test (excluding THC*/marijuana/cannabis) and backgrou