Financial Counselor

***Financial Counselor -  Bethesda North Hospital *

Join a team dedicated to SERVING our patients with compassion, RESPECTING every individual’s needs, and ENGAGING with professionalism and empathy. As a Financial Counselor at Good Samaritan Hospital, you will play a vital role in ensuring patients feel seen, heard, and supported—upholding our commitment to EXCELLENCE while stewarding our resources with VALUE‑driven care.

We offer career growth opportunities and a comprehensive benefits package!  Apply today and grow your career with a team that truly values you. 

Location: Bethesda North Hospital, 10500 Montgomery Road, Montgomery, OH, 45242. https://share.google/TPLGpXG7SY5OfnIKM

Work Schedule: 

• Day shift 
• Full-time (40 hours/week)
• No weekends! No holidays! 

Incentives & Benefits: 

*We offer a comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. Please view our benefits page  https://careers.trihealth.com/what-we-offer/benefits  

Job Requirements:

Strongly prefer healthcare work experience 

*High School Degree or GED in General Studies
*Ability to operate multiple computer applications 
*Excellent verbal and written skills 
*Effective problem solving and critical thinking skills 
*Basic understanding of medical insurance 
*Medical terminology preferred 
*2-3 years experience Service Access, Patient Accounting or related field
*2-3 years experience Customer Service 

Job Overview: 

Responsible for interviewing patients to determine financial assistance eligibility for various assistance programs. 

Able to work independently, managing a dynamic workload, while providing patients and families with outstanding customer service. 

Collaborates with departments within the Revenue Cycle and Clinical staff to maximize reimbursement in a timely manner to ensure protection of hospital's financial position.

Job Responsibilities:

Demonstrates excellent customer service skills while interviewing patients to verify accuracy of registration information and to determine financial assistance eligibility including Charity Care, HCAP, Medicaid eligibility and/or other appropriate assistance programs.
Educates patients on coverage benefits, financial responsibility and financial assistance options. Quotes accurate prices and estimates as needed for hospital charges.
Collects copayments, deductibles and outstanding balances. Assists patients in setting up payment plans.
Collaborates with various departments, including Care Management, Insurance Verification, Patient Accounting and Registration, to facilitate a seamless and timely billing process for each patient.
Completes assigned work queues/reports ensuring accuracy and timeliness.

Working Conditions:

Climbing - Rarely
Concentrating - Consistently
Continuous Learning - Frequently
Hearing: Conversation - Consistently
Interpersonal Communication - Frequently
Reading - Consistently
Sitting - Frequently
Standing - Frequently 
Talking - Consistently
Thinking/Reasoning - Consistently
Use of Hands - Frequently
Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: 

Serve: ALWAYS…
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS…
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service 
Respect: ALWAYS…