Client Services - Vice President

Blackstone is the world’s largest alternative asset manager. We seek to create positive economic impact and long-term value for our investors, the companies we invest in, and the communities in which we work. We do this by using extraordinary people and flexible capital to help companies solve problems. Our $1.1 trillion in assets under management include investment vehicles focused on private equity, real estate, public debt and equity, infrastructure, life sciences, growth equity, opportunistic, non-investment grade credit, real assets and secondary funds, all on a global basis. Further information is available at www.blackstone.com. Follow @blackstone on LinkedIn, X, and Instagram.

The Global Corporate Services (GCS) team at Blackstone services all global offices and lines of businesses across the firm. The GCS team is delineated by its Corporate Real Estate & Strategy (CRES), Administrative Services (AS) and Travel & Expense (T&E) departments which deliver services associated with Corporate Real Estate, Workplace Services, Facilities, Design & Construction, Office Services, Conference, Meeting Room & Internal Events Management, Catering Dining & Pantry Services and Travel Expense and Records Management.  We are seeking a full-time employee to join and lead client services for the New York Team, based in the New York office.

Position Objective:

The Vice President/AMERS Client Services will possess expertise and knowledge in the areas of guest services, hospitality and office services with a strong ability to provide operational support and execution of best-in-class experiences, all while operating in the fast-paced, high volume corporate environment.

Job Description:

Blackstone is seeking an experienced client services professional that will report into the Global Head of Administrative Services. This position will be responsible for managing and coordinating operational teams, primarily in New York, but with engagement and support across the US office portfolio, to deliver best-in-class, right-sized services.

The role entails leading and management of client services team, ensuring smooth, efficient and professional service, while also managing daily operations, training staff, and maintaining a positive team environment.  The ideal candidate will possess strong leadership, communication, operations and pre-eminent client service skills. The Americas VP of Client Services must be confident managing a variable workload in a collaborative environment with high-level (low profile) internal and external clients and colleagues.

Responsibilities include, but are not limited to the following:

• Manage delivery of service lines to very high standards to support business performance
• Act as primary relationship manager for all professional and corporate group contacts
• Partner with Events and Marketing team to ensure that all onsite Blackstone events align to branding and corporate design and production standards
• Partner with GCS, CRES and T&E team to deliver holistic office-based experiences
• Elevate current services to next level in New York and across US Regional Offices
• Build and document standard operating procedures
• Integrate the ESG and Wellness agendas across verticals
• Develop excellent relationships with peers across global regions to develop and drive consistency of the Blackstone brand implementation to bring the client and colleague experience to life
• Lead weekly internal coordination meetings with all internal partners
• Assume the role as an “expert in residence” in space optimisation, keeping up-to-date on  emerging technologies and opportunities
• Report, track and monitor internal meeting/event/visitor activity, demand and data points, and regular analysis and proposal of process improvements (e.g., tech systems, EMS, Envoy)
• Become expert user for the conference room booking platform (EMS) in order to provide user support, optimize tools, and ensure integrity and accuracy of information (EMS), and build and conduct training modules including for Envoy visitor registration platforms
• Prepare monthly reports to identify opportunities, efficiencies and cost optimization of services
• Manage monthly re-billing and detailed budget man