Global Business Revenue Operations (GBRO) – Program Manager

Department

Global Business Revenue Operations (GBRO) is responsible for all systems, tools, business processes, and operations in our partner and direct sales community. With a lens on best-in-class support and tools to provide outstanding experience enabling our partner and internal sales community to meet their business drivers, GBRO is a high-energy, high-functioning team that requires versatile individuals who understand the business drivers, experiences, and how to move progress forward at an accelerated pace. Importantly, Global Business Revenue Operations also offers the flexibility to accommodate necessary work-life balance to juggle the diverse demands of family life and are willing to provide flexibility for the mutual benefit of the organization and individual. 

About the Opportunity

The GBRO Organization is looking to add a Program Manager role in a critical new pillar within the organization. As the Program Manager, they are responsible for managing, directing and overseeing the operations and administration of internal projects while understanding and orchestrating Oracle's sales workflow and deal processes.

This team is an extremely valuable asset to the organization to ensure a clear and concise linkage for pricing, contracts and bookings. This role asks for someone with the ability provide visible leadership, accountability and authority to project stakeholders and team members, collaborating across LOB’s and teams to support global execution. This role works independently and exhibits a high degree of initiative in resolving problems encountered, developing recommended solutions and driving implementation of new processes and procedures.

PREFERRED SKILLS & EXPERIENCE 

Desired Competencies: 

• Leadership –  Ability to manage conflict and negotiate resolution. Ability to drive for results through ownership and continuous passion for improvements.
• Collaborative – build and maintain strong relationships with internal team members (in and outside of Global Revenue Operations). Ability to effectively lead and facilitate meetings.
• Communication - write, verbally share/inform, and present to a varied audience in a professional and approachable manner. Communicate succinctly at a high level with executive management. 
• Adaptive to Change – able to respond to varied and unique requests while meeting Global Revenue Operations policies.   
• Customer focus – listen to the needs of employees and internal customers and accommodate needs reasonably, while upholding Oracle’s policies. 
• Planning and organizing – plan, meet deadlines, anticipate change, and drive project team to execute program activities.
• Problem Solving – identify issues and work with project team to analyze and arrive at a solution creatively to achieve the best solution. 
• PMP Certification (Preferred)  
• Advanced time management and analytical skills 
• Working knowledge of Microsoft Excel 
• Excellent client-facing communication skills 

Timings: Flexible Timing to meet stakeholder meetings. 

Career Level - IC3

KEY RESPONSIBILITIES 

Key responsibilities include, but are not limited to: 

• Work cross functionally with Global Rev Ops, Partner Programs, Divisional leadership, Corporate Systems, Deal Management, Legal and other teams as required, to drive project execution, ensure the successful completion of short- and long-term goals.
• Develop comprehensive project plans to be shared with clients as well as other staff members.
• Build and maintain business relationships with Oracle leadership and various Lines of Business. 
• Enforce Oracle’s guidelines and policies. 
• Collaborate with project team to achieve buy-in of identified opportunities for improvement. 
• Work with GPO team to make recommendations and submit requirements into territory planning teams for sales model support.
• Identifies working group in GBRO (and teams).
• Working group plan for workload and report back with capacity ability – timeline.
• Project manages entire initiative lifecycle.
• Make recommendations based on process & systems expertise knowledge.
• Manage signoff with stakeholders including GBP / legal / C&E.
• Implementation of process & workarounds to support.
• Submit requirements to Process/Systems GPO. 
• Assist in designing workarounds and developing new processes to support new initiatives and programs 

Preferred Experience & Qualifications: 

• Experience working successfully in cross functional teams 
• Previous success in strategically analyzing and solving problems 
• Previous management experience preferred 
• Education - Bac