Associate Director - 11-330 - SC/ Community Integration Services (CIS)

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.  CIS supports The Salvation Army’s mission by providing permanent housing, employment and supportive services to households experiencing homelessness or risk of becoming homeless.

Position Summary

The Associate Director is a key member of CIS’s executive leadership team and is the designated replacement for covering the Director’s responsibilities in his/her absence. The Associate Director is responsible for the efficient daily operation of all programs, including administrative oversight of the SSVF, Tenant Based PSH, Project Based PSH, HVRP, and Shallow Subsidy programs within CIS. The Associate Director will directly supervise all Program Managers. The Associate Director is also responsible for developing and nurturing relationships with external entities to promote and support the ongoing operation of the departments and works closely with the Director to ensure the continuing fulfillment of operational, programmatic, and contractual obligations.

Pay Range (Salary)

$114,000 - $119,000/yr.

Essential Functions

DUTIES & RESPONSIBLITIES: (not listed in order of priority)

• Provide administrative oversight of the SSVF Program Manager, the Shallow Subsidy Program Manager, the Veteran Services Program Manager, the Tenant Based PSH Program Manager, and the Project Based PSH Program Manager.
• Coordinate with the Department of Health Services (DHS) tracking the progress of all participants in the PSH Programs.
• Track and coordinate CHAMP training for the ICMS Case Managers and the 6-week Cohort training. Coordinate with the Los Angeles County Housing Development Corporation to ensure contractual agreements are constantly reviewed and followed.
• To include evaluating the budget and ensuring all expenses are within the initial budget and with the contractual agreement.
• Coordinate with managers to ensure appropriate staff coverage.
• Develop and maintain cooperative relationships with Corps officers/Managers at all sites where CIS staff are located. Develop and maintain a relationship with Property Management with all 68 Project Based PSH units assigned to The Salvation Army for Intensive Case Management Services.
• Address all Grievances from all programs and diffuse any aggression made towards staff or other tenants.
• Provide additional administrative support to the Veteran Employment Services (VES) department in creating collaborations between VES and SSVF for dual enrollments. Implement universal procedures to create a fluid process from referral to exit of the program.
• Guide and assist the Finance Administrative Specialist (FAS) in tracking all “Returned checks and Outstanding checks.”
• Work in minimizing late payments, late fees, Increase ACH applications, and FEDEX all “Urgent” rental assistance. Implement and guide the FAS in creating policies and procedures for the duties of an FAS.
• Oversee and provide guidance to the Clinical Consultants in the PSH programs.
• Responsible for coordinating and delivering at least four annual social services training sessions for staff.
• Develop and maintain relationships throughout the community to promote CIS services.
• Lead by example in establishing and maintaining effective communications and appropriate boundaries with co-workers, subordinates, program participants, and guests.
• Conduct monthly one-on-one sessions with subordinate Program Managers to support professional development, effective service provision, and establish, achieve, and monitor short- and long-term departmental goals.
• Collaborate with Director and Business Manager to provide effective support to program staff to enhance service provision to clients.
• Conduct site visits from Santa Barbara to Riverside County.
• Requires driving to Santa Barbara, Ventura, Los Angeles, San Bernardino, Riverside, and Orange County.
• Remote work will be based on program/Operational needs.
• Ensure appropriate review and follow-up on all incident reports and client grievances.
• Design and conduct, as necessary, In-Service training sessions for program and operations staff. Support the convening of monthly department meetings.
• Effectively employ The Salvation Army’s management and disciplinary procedures. Support the existence of an environment that is safe for clients, staff, and visitors, as well as conducive to the effective provision of service. Represent CIS