Senior Associate, Client Operations

Company Description

Publicis Collective is a Metro Detroit Agency servicing Stellantis (formerly Fiat Chrysler Automobiles).

We live at the intersection of technology, digital, creative, CRM, analytics and media. We are driven by a common purpose, a powerful spirit, shared behaviors, and a relentless focus on our people. We are constantly challenging the status quo and redefining what’s possible for our clients.

We combine auto industry expertise, top-tier talent and unique, scalable solutions to deliver more valuable customer experiences and tangible business results.

We are driven by our values to Be Better, Be Curious, Be Open & Be Bold.

Job Description

Our Client Operations Department manages client-specific operational tasks across virtually every practice area within the agency, including Strategy, Investment, HR, Finance, Invoice Reconciliation, and Agency Administration & Compliance. We centralize and standardize fundamental work required across all pieces of business as well as bring tactical and detail-oriented work streams together to find smarter, faster ways of working. We create a space for those whose strengths include being highly organized problem-solvers. We help differentiate Collective from our competitors, and provide a critical foundation to the agency.

What you’ll do:

Macro Tasks

• Project Management 
• Process Improvements
• Best practice sharing
• Quality assurance
• Reporting & Compliance

Daily Tasks

• Manage financial tasks:
  • Centralizing buy authorizations
  • Compiling ordered vs. approved reports
  • Preparing billing and budget documents 
  • Answering internal & client questions related to media billing and budgets
  • Monitor client payment status, troubleshoot & ensure all client invoices are paid on time
• Ensure compliance for tasks such as:
  • Managing client - specific billing procedures 
  • Product codes and other systems work
• Support Data Governance and PM compliances 
• Create/enforce workflows & processes such as:
  • Billing verification process project management
• Assist with data pulls from various systems (MediaOcean, MediaTools etc.)
• Maintain system hierarchies, structure and user security 
• Compile client-specific reporting (e.g. publisher spend, diversity reporting)
• Offer administrative support, training and trouble-shooting for Media Tools and other agency systems.
• Participate in and/or lead team meetings

What you’re like:

• Organized, detail-oriented, good with time management, obsessed with accuracy, a strong critical thinker, and able to juggle multiple tasks.
• Good at building relationships – a creative problem solver, a customer service expert, a great team player.
• A strong communicator – able to write clearly, speak professionally, and translate data analysis into insights.
• Excited by the idea of diving deep into data, including new technologies where benchmarks are just beginning to emerge.

Qualifications

• 1+ year experience in planning, operations, finance, project management or data analysis, preferably in a media agency or advertising agency
• Bachelor’s Degree, preferably with a concentration in Accounting, Finance, Economics, Business, Advertising, Marketing, Communications, Applied Mathematics or related
• The ability to rock the Microsoft Office suite, particularly PPT and XLS (where filtering, pivoting, and charts and graphs building are key)
• Quantitative and analytical skills, yet willingness to embrace a role that requires a mix of art and science.
• Experience developing and presenting your thoughts and ideas.
• Flexible and able to adapt to change in a fast-paced and constantly-changing environment
• Brave voices who will suggest new ideas and challenge the status quo, but can also help carry out the smart ideas of others.
• Someone who likes to thrive on a team, yet can also meet tight deadlines on independent assignments.
• A team player who enjoys learning, and is willing to lean in to new opportunities…with a smile.

Additional Information

All your information will be kept confidential according to EEO guidelines.