Senior Manager, Workforce Management

This role will support the implementation and long-term sustainability of UKG Pro Workforce Management across IHG’s U.S. hotel portfolio. Drive operational alignment, adoption, and continuous optimization of workforce management practices to deliver measurable improvements in labor productivity, service delivery, and colleague experience.

Your day to day

• Support final system configuration, validation, and readiness for UKG Pro WFM 
• Participate in UAT; identify defects, gaps, and operational risks 
• Act as liaison between implementation teams and hotel operations 
• Engage hotel leadership to validate workflows and ensure operational fit 
• Translate system functionality into actionable operating practices 
• Build alignment and adoption across hotel and regional leadership 
• Influence stakeholders without direct authority 
• Support change management, training, and readiness activities 
• Identify and mitigate adoption risks and resistance 
• Enable workforce strategies balancing productivity, service, and experience 
• Improve forecasting, scheduling, and staffing practices 
• Promote data-driven decision making across hotel team

 

What we need from you

• Hotel operations leadership experience (e.g., Hotel Manager, Director of Operations) 
• Strong knowledge of labor management, scheduling, and service delivery 
• Experience balancing productivity with guest and employee outcomes 
• Ability to influence in a matrixed organization 
• Strong communication and stakeholder engagement skills
• Workforce management systems (e.g., UKG or similar) 
• Operational expertise in hotel environments 
• Strategic thinking with execution focus 
• Stakeholder engagement and influencing without authority 
• Problem solving in complex environments 
• Change leadership and adaptability 
• Experience with large-scale implementation or transformation programs

 

Location - this role can be based in any metropolitan US city.

Travel - 25% required

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At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?