Senior Operations Manager (Remote)

Title: Senior Operations Manager

Department: US Policy & Programs

Reporting to: Senior Director, US Policy & Programs

Type: Full time

Location: United States (Remote)

Compensation: $105K - $110K USD

 

Who We Are:

World Education Services (WES) is a non-profit social enterprise that supports the educational, economic, and social inclusion of immigrants, refugees, and international students. For 50 years, WES has set the standard for international academic credential evaluation, supporting millions of people as they seek to achieve their academic and professional goals. Through decades of experience as a leader in global education, WES has developed a wide range of tools to pursue social impact at scale. From evaluating academic credentials to shaping policy, designing programs, and providing philanthropic funding, we partner with a diverse set of organizations, leaders, and networks to uplift individuals and drive systems change. Together with its partners, WES enables people to learn, work, and thrive in new places. For more information about WES, please visit our website at www.WES.org.  

 

About the Opportunity:

The Senior Operations Manager will be responsible for managing operational systems, processes and administrative needs of the USP&P team to help it, and its partners, achieve their goals.  With other teams and departments in the Social Impact Division and across WES, the USP&P team envisions a world in which individuals can thrive anywhere. The team works collaboratively with partners and policymakers to advance reforms that foster economic inclusion for immigrants, refugees, and international students. This is the position that shepherds USP&P programs and projects forward in the most efficient, effective, and elegant manner possible. This includes ensuring strong execution and follow-through for key initiatives; strengthening alignment and coordination; collecting; using, and visualizing data; shepherding the learning and evaluation agenda; and helping to analyze the best and highest use of WES resources and capacity, including through a financial lens. This includes project management and strategic planning to help the team(s) stay focused, elegantly and efficiently execute and adapt, and prepare for the future.  The Senior Manager will work collaboratively across internal teams and with external consultants and stakeholders, establishing deliverables, milestones, setting deadlines, adhering (or modifying, as needed) to deadlines, and making clear and rational decisions in real time.

 

What You’ll Do:

Departmental Coordination and Planning (40%)

• Co-design (with USP&P leadership) and project manage the annual planning and quarterly reporting processes across the division in close collaboration with and adherence to the Social Impact Division and enterprise-wide functions (eg. Office of the CEO and Finance).
• Design, in close coordination with the PLME and USP&P leadership team, and project manage the USP&P learning agenda, including through the development of key performance indicators and other indicators to help inform USP&P staff and leaders' decisions
• Collaborate closely with sub-teams to develop and implement systems, processes and tools for coordination, collaboration, and data collection/visualization
• Develop and maintain budget process, such as budget development to align resources with intended impact and routine, simplified budget tracking tools.
• Collaborate with other departments and the SI Division to execute internal processes in a coordinated manner.
• Develop process and protocols to facilitate the adoption of a data culture, including but not limited to visual tools, leadership and individual contributor dashboard, engaging meetings and conversations, and storytelling through data
• Co-design, with USP&P leadership, PLME, and the communication team(s), storytelling processes to ensure that data collected is used not only to learn and manage but also to share the story of the team, its learnings, and its impact.

Operations and Administration (40%)

• Support the Department leader to respond to internal and external requests, including through developing and operationalizing agendas, development of internal communications, and providing thought partnership as requested.
• Manage key operational systems and processes, including the development and implementation of standard operating procedures, and ensure their adoption across the department.
• Develop and maintain standard procedures for reviews and approvals, including content development, travel, conference attendance, and routine updates.
• Develop and enhance key operational and administrative sy