Director, Product Management

At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo.

Why Now?

ZoomInfo is transforming how sales professionals work through our AI-powered GTM Intelligence Platform. With 45,000 customers and $1B+ in revenue, we've launched ZoomInfo Copilot as our foundational product for front-line sellers. Now we need a growth-focused product leader who can drive unprecedented adoption, engagement, and retention across our user base. The success of this role will directly impact our ability to transition customers to our next-generation AI experiences and establish ZoomInfo as the essential daily workflow for every sales professional.

Mission

Lead the growth product strategy for ZoomInfo's Sales and Copilot products, driving user adoption, engagement, and retention through data-driven optimization and world-class user experiences. This role oversees critical user lifecycle initiatives across our 45,000 customers, with responsibility for transforming how sales professionals discover, adopt, and maximize value from our AI-powered capabilities.

The Opportunity

As Director of Product Management for our GenAI-powered Copilot, you'll lead 3-4 product managers transforming how enterprises leverage AI agents across the user lifecycle. You'll drive adoption of our LLM-native platform, converting existing users to agentic workflows while leveraging our unmatched proprietary B2B data assets. This role combines consumer-grade growth practices with enterprise-scale AI implementation.

What You’ll Do:

Growth Strategy & Execution

• Define and execute the growth product strategy focused on new user onboarding, activation, feature adoption, and retention
• Lead the transformation of our user experience through funnel optimization, reducing friction at every step of the customer journey
• Drive the migration strategy for transitioning existing users to ZoomInfo Copilot and chat-based agentic experiences
• Develop and execute data-driven experiments to improve key metrics including activation rates, feature adoption, and user retention

Metrics & Optimization

• Own and optimize critical growth metrics including user activation, engagement, retention, and Copilot adoption
• Build comprehensive dashboards and analytics to track user behavior and identify optimization opportunities
• Implement sophisticated A/B testing and experimentation frameworks to continuously improve the user experience
• Partner with data science to develop predictive models for user behavior and churn risk

Team Leadership

• Build and lead a team of 3-4 product managers focused on growth initiatives
• Foster a culture of rapid experimentation, data-driven decision making, and customer obsession
• Develop strong partnerships with Engineering, Design, Data Science, and GTM organizations
• Mentor and develop product talent with a focus on growth and optimization skills

User Experience Excellence

• Champion user-centric design principles to create simple, intuitive experiences from complex capabilities
• Lead user research initiatives to deeply understand user behavior, motivations, and friction points
• Drive the simplification of our product experience, making powerful features accessible to all users
• Ensure our product delivers consumer-grade experiences in an enterprise context

What You Bring:

Required Qualifications

• 6-8 years of product management experience, with at least 3-4 years focused on growth, funnel optimization, or user engagement
• 2+ years of experience managing product teams and developing product talent
• Demonstrated track record of driving growth metrics in B2C or PLG B2B SaaS products at scale
• Deep expertise in funnel optimization, A/B testing, and data-driven product development
• Excellence in cross-functional leadership and stakeholder management
• Strong analytical skills with the ability to derive insights from complex data sets
• Track record of transforming complex products into simple, engaging user experiences

Preferred Qualifications

• Experience with AI/ML-powered products, particularly conversational or agentic interfaces
• Background at companies known for exceptional growth practices
• Experience in Sales Tech, MarTech, or related enterpris