Senior Concessions Manager-Wrigley Field

Salary: $70,000-$80,000

Pay Grade: 12 

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self. 

About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games. 

Senior Concessions Manager

The Senior Concessions Manager supports the GM of Concessions and is responsible for operating the  day-to-day Concessions events who creates unforgettable experiences at Wrigley Field. As the Senior Concessions Manager, you will be responsible for managing to achieve the best possible guest experience, partner satisfaction and financial results. The ideal candidate will be an experienced operations leader who is focused on people and quality standards.

Job Summary

Detailed Responsibilities

• Operating all aspects of concessions operations
• Guiding & developing junior salaried management team
• Ensuring the recruitment and training of team members in our standards and procedures
• Working with the location leadership team to continually drive improvements in guest satisfaction and financial results
• Driving engagement within the Concessions department
• Operating all aspects of season planning and event preparation in the Concessions department to ensure maximum event readiness
• Ensuring point of sale updates and regular maintenance checks are completed
• Completing calorific analysis of menu items in partnership with the culinary team
• Ensuring the timely implementation and communication of promotions
• Overseeing loss prevention activities including overseeing the nightly Goods Out of Stock (GOS) procedures
• Working in partnership with human resources to develop & maintain team member culture
• Working in partnership with culinary, purchasing, & analytics department to drive innovative strategic foodservice and fan experience
• Working with the culinary and purchasing team to ensure regular updates to the Concessions theoretical matrix to ensure accurate theoretical margin calculations
• Ensuring compliance with all Payment Card Information rules
• Implementing Concessions Production Sheet to ensure accurate production and minimal wastage
• Conducting progressive coaching with team members (Union/Non-Union)
• Completion of daily, weekly, monthly financial reporting and action planning
• Ensuring regular maintenance, cleaning and inspection of all Concession’s areas and equipment
• Ensuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed
• Completion and processing of alcohol incident logs to identify recurring issues or trends
• Managing team member meal breaks, payroll, training
• Holding pre-shift meetings to set the tone for events
• Support location "Keys to the Future" activities to develop future leaders
• Support team member orientation training
• Lead NPO Group management and communication
• Oversee service standards during events to ensure a high level of the guest experience
• Ensuring accurate end of month inventory completion
• Partnering with purchasing and warehouse team to manage product transfers and requisition sheets to accurately track products during events
• Managing and resolving guest complaints
• Managing team member incidents/accidents and following all required reporting procedures
• Managing the onboarding of new management employees in line with our #bestdayever process
• Conduct monthly safety training for team members
• Managing team member scheduling in line with demand forecasts
• Verifying payroll, entering gratuities
• Subcontractor communications - ensure they have all correct paperwork in, scheduled properly, staffing has done appropriate trainings, etc.
• Responsible for the accurate and timely completion of month-end inventory for the Concessions department
• Completin