Principal Product Owner, Salesforce
University of Maryland Global CampusAbout the role
Summary:
The Principal Product Owner will operate within an Agile team and collaborate with our University customers and partners to convey product vision, strategy, to deliver the roadmap to the team of engineers, designers, and QA testers. The Principal Product Owner is responsible for knowing customers, prioritizing the backlog to deliver work of the highest value to the customer, and collaborating with the scrum team to deliver quality features.
Duties and Responsibilities:
The Salesforce Principal Product Owner is responsible for envisioning, strategizing, and making decisions on how the product needs to progress so that it can generate value for UMGC customers. The Product Owner will be highly focused on improving User experience and ensuring that UMGC is maximizing on our SFDC investment.
Foster relationships with stakeholders to establish trust and understand their processes and pain points, to then leverage knowledge of industry best practices and identify opportunities for improvement.
Gather comprehensive requirements by gaining an in depth understanding of processes and related functionality, to then translate the needs into detailed requirements.
Evaluate new business feature requests, assess business value, and prioritize.
Prioritize the product backlog appropriately to provide high priority to the most critical work.
Communicate the priorities of the team to customers and internal stakeholders, conveying the business value throughout.
Serve as a liaison between customers and the development team; ensure requirements are understood by all and convey technical aspects of the work clearly to the customer.
Participate in various enterprise projects for Salesforce modernization
Develop repeatable assets to facilitate go-to-market activities for Salesforce advisory, implementation and operations
Skills:
Effective communication skills (written and verbal), including:
Concisely communicate complex technical concepts to non-technical stakeholders
Develop widely consumed written deliverables
Present confidently to large groups
Take an empathetic approach by knowing your audience, and tailoring your approach accordingly
Education & Experience Requirements:
Experience:
6+ years’ combined experience as a Product Owner, Business Analyst or Consultant
6+ years working with Salesforce
4+ years experience working in Higher Education
Experience managing features though the full product lifecycle
Proficient in Microsoft Teams, Outlook, PowerPoint, and Excel
Experience DevOps tools, specifically Azure Dev Ops (ADO)
Certifications:
Salesforce Business Analyst Certification
Salesforce Administrator Certification
Salesforce Education Cloud Certification
Preferred Experience Requirements:
Education:
Bachelor’s Degree
Experience:
2+ years’ experience working in an Agile environment
Previous experience working in Higher Education and/or Nonprofit with a focus of recruiting, admissions, student success and advancement/alumni relations
Experience with Salesforce products: Sales Cloud, Service Cloud, Experience Cloud, Education Data Architecture (EDA), Student Success Hub, Admissions Connect, Education Cloud
Certifications:
Certified Product Owner certification
All submissions should include a cover letter and resume.
The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.
Workplace Accommodations:
The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welc
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