Experience Team Analyst I (New York or St. Petersburg)

Job Description Summary

The Experience Analyst leverages background and business acumen to support strategic, operational, and experience-focused initiatives across the Investment Bank. This role operates as a part of an internal consulting team, collaborating with business leaders and internal partners (including HR, Technology, Marketing, and Operations) to identify opportunities, drive execution, and enable sustainable change. The analyst role will support employee and client experience strategies that improve efficiency, streamline operations, and enhance engagement.

Key responsibilities include analyzing business processes, supporting technology enablement and AI adoption efforts, managing reporting and dashboards, developing leadership materials, and driving process improvement initiatives. The analyst also plays a key role in change management – helping teams adopt new tools, processes, and ways of working to ensure long-term impact. This is a project-based role suited for individuals with experience in consulting, investment banking, business analysis, or technology strategy.

Job Description

Essential Duties and Responsibilities:

• Support the execution of cross-functional initiatives to enhance client and employee experience, including those related to operations, technology, and digital enablement.

• Develop and iterate strategic presentations and executive-level materials that communicate findings, progress, and recommendations.
• Conduct qualitative and quantitative analysis and reporting to identify improvement opportunities and support strategic decisions.

• Collaborate with Investment Banking senior management and functional leaders across HR, Technology, Marking, and Operations to deliver business solutions

• Coordinate problem-solving efforts with cross-disciplinary teams to address organizational inefficiencies and implement scalable solutions

• Build and maintain partnerships within and across business functions to assess existing practices, identify opportunities and develop plans to enhance and maintain exceptional employee and client experience.

• Participate in business process improvement initiatives, including those involving automation or digital tooling.
• Support AI and technology-related efforts, including evaluation, adoption, and integration of tools that enable employee productivity and client engagement.
• Perform other duties and responsibilities as assigned and needed.

Knowledge of

• Concepts, principles, and practices of Investment Banking & Capital Markets.

• Financial markets and products preferred.
• Technology and AI tools
• Problem-solving and operational improvement frameworks and change management techniques

Skill in

• Analytical and data-driven abilities. Proficiency in data visualization or reporting tools (e.g., Tableau, Power BI, Excel, SQL, Qlik) preferred.

• Organizing problems and workflows.

• Attention to detail in all areas of work products.

• Problem solving skills and the ability to think independently.

• Deliver high standards of quality and evaluate products, services, and own performance against those standards.

• Operating standard office equipment and using required software application to produce correspondence, reports, electronic communication, and spreadsheets.

• Strong communication skills and ability to work well within a team.

Ability to

• Structure and communicate complex ideas, both orally and in writing, to senior stakeholders.

• Balance conflicting resource and priority demands.

• Collaborate across functional areas in a fast-paced, matrixed organization.

• Establish and maintain effective working relationships at all levels of the organization.

• Organize and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment with frequent interruptions.

• Interpret and apply policies and identify and recommend changes as appropriate.

• Work independently as well as collaboratively within a team environment.

• Identify required tasks, develop timelines and execute.

• Project a positive, professional image both internal and with external business contacts.

• Convey information clearly and effectively through both formal and informal documents.

Education/Previous Experience

• Bachelor’s Degree (B.A.) in Finance, Accounting, Business or a related field