Area Manager Retail

Company Description

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

Job Description

Oversees, supports and initiates all park-wide retail operational functions, including: guest service, store operations, financial budget building & management, personnel management, training & development and human resource partnership.

Qualifications

Basic Requirements:

• Create, support and execute strategic plans to optimize store profits while maintaining quality, cleanliness and Guest Service standards.  Consistently drive process improvements and efficiencies to enhance Guest Service and retail store operations.
• Build and manage a cohesive team while demonstrating organizational, planning, delegation, mentoring and coaching skills.
• Continuously train, develop and promote the team through individual performance planning, support and accountability.
• Responsible for performance management, including administering discipline, resolving employee relation’s issues and conducting individual and team meetings.
• Responsible for development of staff including training, mentoring and coaching.
• Support the building and reaching of annual and daily sales goals, ensuring that goals are achieved. Manage costs, labor, and inventory and cash control, while focusing meeting Annual Operating Cash Flow targets.
• Communicate on a consistent basis at all levels within the department and inter-company. Hold consistent 1-on-1 meetings and ensures team meetings are being held per department’s guidelines.
• Takes an active part in recruitment and retention of staff.
• Responsible for overseeing the development of weekly schedules, with a focus on maintaining staffing levels that satisfy budget as well as guest service goals.
• Ensure compliance with all local, state and federal laws regarding food quality, safety, labor, employment and Union guidelines, as well as Company policies and procedures.
• Maintain or exceed weekly budgeted variable operation results: shrink variable labor, safety, guest service, cleanliness and visual/merchandising presentation.  Responsible for monitoring performance and making recommendations to maximize current
• Communicate on a regular basis with Sr. Management regarding locations performance and challenges; Make recommendations for improvement when necessary.
• Review and analyze store performance results daily while identifying and resolving opportunities with management team.
• Ensures that reward and recognition is a daily part of our department’s culture.
• Plan, oversee and manage special projects throughout the year

Desired Characteristics:

• Education:  Bachelor’s degree in Business Administration (or related field), or 5 years Industry experience preferred
• Previous retail management experience, specifically within the theme park/entertainment industry preferred
• Ability to achieve results through the flawless execution of strategies and objectives
• Ability to communicate effect