Customer Service Trainer

Company Description

About Us

At GG Media, we believe in the power of communication, innovation, and authentic connections. As a dynamic organization dedicated to delivering strategic marketing and media solutions, we empower brands to stand out and engage effectively with their audiences. Our team thrives in a collaborative environment where fresh ideas and professional growth go hand in hand.

Job Description

Job Description

We are seeking a Customer Service Trainer to join our dynamic and growing team in Philadelphia. This role is key to ensuring that our customer service staff is well-prepared, confident, and consistently delivering exceptional experiences to our clients. The ideal candidate will be organized, adaptable, and passionate about developing others through effective communication and structured training programs.

Responsibilities

• Develop, organize, and deliver customer service training sessions and workshops.

• Create and maintain training materials, manuals, and performance evaluation tools.

• Assess training needs and implement tailored development plans for team members.

• Provide coaching and feedback to enhance communication, efficiency, and customer satisfaction.

• Collaborate with management to align training strategies with company goals.

• Monitor and report on the effectiveness of training programs and employee progress.

Qualifications

Qualifications

• Excellent verbal and written communication skills.

• Strong organizational and presentation abilities.

• Ability to motivate and engage team members across departments.

• Problem-solving mindset with attention to detail.

• Comfortable working independently and as part of a team.

Additional Information

Benefits

• Competitive annual salary ($55,000 - $61,000).

• Opportunities for professional growth and career development.

• Supportive and inclusive work environment.

• Paid time off and health benefits package.

• Continuous learning and leadership advancement opportunities.