International Customer Service Representative

Description

We are seeking a dynamic, strong and detail-oriented International Customer Service Representative to join our growing global team. The ideal candidate will possess communication and problem-solving skills, with a deep understanding of international markets, particularly Europe. This role requires a proactive, customer-focused individual who is knowledgeable in customs regulations, freight forwarding, and global shipping requirements

· Demonstrates SoundOff Signal’s Core Values in daily interactions with internal and external customers.

· Responsible for daily communication with international customers.

· Provide exceptional service and support to international customers, ensuring timely and accurate communication across various channels.

· Handle customer inquiries, orders, shipping issues, and returns with professionalism and urgency.

· Navigate the complexities of international logistics, including customs regulations, documentation, and freight forwarding requirements.

· Collaborate closely with internal departments (Sales, purchasing, scheduling, shipping and Finance) to resolve issues and ensure seamless service delivery.

· Maintain up-to-date knowledge of international market requirements, particularly in Europe.

· Coordinate with freight forwarders and shipping carriers to ensure timely and compliant delivery of products.

· Document customer interactions and maintain accurate records in Salesforce.

· Proactively identify and resolve customer service problems, escalating issues as necessary.

· Contribute to process improvement initiatives to enhance the international customer experience in coordination with the Director of International Business.

· Actively participate in team meetings and cross-functional projects.

· Strong written and verbal communication skills.

· Proven problem-solving abilities in a fast-paced, customer-focused environment.

· In-depth understanding of international markets, especially in Europe.

· Knowledge of customs processes, freight forwarding, and global shipping requirements   is essential.

· Ability to work independently and as part of a team.

· Multilingual skills are a plus. French, German, Spanish a plus.

· Highly organized with strong attention to detail.

· Self-starter with the ability to manage time and prioritize effectively.

· Proficiency in Microsoft Office and CRM systems (Salesforce) is preferred.

· Minimum of 2–3 years in international customer service or logistics-related role.

· Hours: Flexibility to cover international customers in differing time zones

· Able to lift up to 20 lbs.

· Basic understanding of international business, order and shipping process as well as requirements for handling international business.

· Mostly office environment including:

· Able to stand and sit for various length of time.

· Light Manufacturing Environment

· Little to Medium noise level

· Moderate temperature ranges

· Able to bend/twist and reach a limited amount of time.

· Opportunity to work hybrid schedule.

· Associate degree in business or marketing field or 3 years Sales and or customer service experience.

· Manufacturing experience helpful.

· Technical experience helpful.

· Branded product experience helpful.

· Sales Force and ERP experience helpful

· Able to perform job consistently without excessive absenteeism or tardiness.