Senior Manager, Project Management - Cloud and Compliance Advisory

About Coalfire
Coalfire is on a mission to make the world a safer place by solving our clients’ hardest cybersecurity challenges. We work at the cutting edge of technology to advise, assess, automate, and ultimately help companies navigate the ever-changing cybersecurity landscape. We are headquartered in Denver, Colorado with offices across the U.S. and U.K., and we support clients around the world.
But that’s not who we are – that’s just what we do. We are thought leaders, consultants, and cybersecurity experts, but above all else, we are a team of passionate problem-solvers who are hungry to learn, grow, and make a difference.
Position Summary
The Senior Manager within the Advisory PM/RDM Operations team is responsible for the successful delivery and completion of Coalfire’s professional services projects as either the lead project manager or by supervising a team of project managers through their client engagements. Senior Managers will also contribute to process improvement and general practice development for the Advisory PM/RDM Operations team. Senior Managers will be highly skilled with project management best practices, understand the complex needs of clients pursuing a new compliance certification, and have the ability to support Coalfire’s business by driving consistent execution, client risk management, and ongoing change and process improvement.

What You'll Do

• Working independently and collaboratively with a team to support and deliver assigned work activities
• Managing assigned team: monitoring team’s performance, completing annual and midyear reviews, conducting regular 1:1 meetings, mentoring/coaching team members through all project management phases, providing time off coverage, tracking team growth and expansion needs, and completing any other tasks required to manage a high performing team of project managers
• Collaborating with the Advisory PM/RDM Operations Director to develop/update project management procedures with the goal to standardize our delivery approach, reporting, and optimization efforts across all advisory projects
• Leverages technology and automation to help optimize workflows, drive innovation, and enhance operational efficiency
• Creating or updating training materials and providing on-going coaching to individual project managers to ensure readiness to manage projects consistently and deliver projects with excellence
• Working closely with the Advisory PM/RDM Operations Director to achieve delivery utilization targets
• Escalating client and project issues to the Advisory PM/RDM Operations Director to inform and engage the necessary resources to address issues
• Take the lead in risk reporting and identify high risk clients and escalate ideas to director
• Collaborating with the Advisory PM/RDM Operations Director, the quality management team, the sales team, and the advisory delivery team members to drive for the best customer experience
• Serving as a subject matter expert on all advisory projects
• Executing and controlling project management work as an individual and providing oversight of assigned team’s performance on client engagements
• Guiding projects through proactive risk identification, mitigation and issues management
• Managing overall project coordination: scheduling, assigning tasks, enabling clear and consistent client communication, and escalating issues when necessary to ensure successful resolution and project completion
• Creating and executing project work plans and revising those work plans as appropriate to meet changing needs and requirements
• Leading project status meetings to include information regarding schedules, data requirements & assignments
• Communicating project resources needed and collaborating with teams to assign individual responsibilities
• Interfacing with clients through entire engagement and interacting with numerous levels of client organizations
• Establishing and maintaining a positive, collaborative relationships with clients
• Travel up to 25% possible

What You'll Bring

• 7+ years of project management or equivalent job experience
• 3+ years of external client facing experience
• 1+ years of proven leadership experience (manager, supervisor, or team lead)
• 1+ years of experience in adapting technology automations into process improvement strategies
• Strong thought leadership in integrating process improvement strategies
• Ability to proactively take the lead on client and project escalation and ongoing risk management
• Understanding of project/practice management best practices and proven success with leading cross functional project teams independently for the full project lifecycle
• Excellent communica