Systems Assistant, Junior WMS Superuser

DSV – Global Transport and Logistics

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.  

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. 

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy. 

Visit dsv.com and follow us on LinkedIn and Facebook.

Location: USA - Riverside, Sycamore Canyon Blvd 

Division: Solutions 
Job Posting Title: Systems Assistant, Junior WMS Superuser 
Time Type: Full Time

POSITION SUMMARY  

The Junior WMS Super User is responsible for overseeing WMS issues that arise affecting DSV Operations or Client Operations. Responsibilities include but are not limited to troubleshooting, maintaining and supporting the facilities WMS. The Junior WMS Super User will provide solutions to WMS issues, open incidents with cooperate IT for any issues that cannot be resolved locally, set up RF and printers in WMS, and efficiently communicate risks to Management. The Junior WMS Super User will effectively communicate and work with WMS Super User throughout Change Request life cycle which includes performing UAT testing.  In addition to WMS issues, the Junior WMS Super User will be required to investigate and resolve EDI issues from Client or DSV side. May be required to be “on call” outside of normal business hours in order to resolve system failures or other problems. Will rely on experience and judgement to plan and accomplish goals.  

As part of the DSV team, associates are expected to meet company objectives in the areas of performance, safety, and quality.   Associates are expected to comply with all corporate and site-specific policies.  

 

ESSENTIAL DUTIES AND RESPONSIBILITIES  

Operations 

Acts as the secondary support of the client’s systems solutions for the user community  

Works to identify and resolve system issues on floor pertaining to all functions 

Actively works with Super User to come up with systemic solutions  

Develop and produce regular reports as needed for operations 

Will actively work with corporate IT to resolve issues that cannot be solved locally via detailed incidents 

Review WMS and operational processes to verify transactions are accurately executed 

Deliver improvement proposals on warehouse activity and WMS system 

Actively working to resolve client issues pertaining to WMS and EDI 

Support operation to set up RDT Scanner and Printers in CargoWRITE 

Strong understanding of warehouse functions: Inbound and Outbound 

Effectively communicate issues to Management  

Conduct UAT testing for change requests as needed and suggested by Super User 

Works with Super User to resolve Client or DSV EDI issues  

Works with Super User to create WMS change requests  

 

OTHER DUTIES 

Performs other duties as required. 

 

SUPERVISORY RESPONSIBILITIES 

N/A 

SKILLS & ABILITIES 

Computer Skills 

Mid to Senior Microsoft Office skills 

Technical knowledge of technologies appropriates to the assigned application or set of applications, business unit or region. 

Experience in the administration and maintenance of infrastructure, software, systems, etc. 

Experience with Red Prairie, RF/ RDTs, UNIX, proprietary WMS 

Wi-Fi experience / RF systems and equipment experience 

 

Language Skills 

English (reading, writing, verbal) 

Interpersonal communication and language skills (e.g., listening to others, speaking to others, reading, writing). 

Communication (facilitation skills and very mature communication skills to be able to communicate to all levels in the organization). 

Basic to Intermediate skills needed. 

Business & financial acumen (analyzing financial information, dealing with complexity, problem solving, using sound judgment). 

Analytical skills (e.g., storing information, data management, mining data, learning, and following procedures). 

 

Education & Experience:   

Either Four-year degree in a computer related field or 2-year degree and relevant experience is basic requirement 

Minimum o