Sr Program Manager, Intake

Company Profile 

At Sand Cherry Associates, we excel in the design and delivery of strategic customer-centric initiatives through digitally native, data-empowered solutions. Our client’s confidence in us is centered on exceptionally skilled, high-energy talent working with the support of the full Sand Cherry team. Finding the right match for this role is a critical aspect of continuing that success.

Overview

We are seeking a highly organized, exceptional communicator and senior-level Program Manager to lead the design and implementation of a centralized enterprise intake and workflow management framework.

This role will centralize requests across multiple functional departments, implement structured governance and reporting, and stand up a scalable intake and tracking system with clear ownership, SLAs, and executive visibility. The ideal candidate has a proven track record of building structured cross-functional intake processes and implementing supporting systems at enterprise scale. This is a high visibility engagement with executive exposure so communication and presentation skills must be strong and proven.

Must be able to be onsite several days a week in either Denver, CO, Stamford, CT or Charlotte, NC. Qualified candidates should live in the metro area of one of these locations.

Responsibilities

• Assess current-state intake channels, workflows, and pain points across multiple departments
• Define and document future-state intake process, roles, SLAs, and governance model
• Lead the selection and/or configuration of a unified intake/workflow system (in partnership with IT)
• Establish clear ownership models and end-to-end work tracking
• Stand up executive dashboards, reporting cadence, and visibility tools
• Deliver executive-level status reporting with actionable insights
• Drive change management strategy, stakeholder engagement, training, and adoption
• Implement performance metrics, feedback loops, and continuous improvement processes
• Ensure ongoing governance and process post-implementation practices
• Ability to navigate and structure enterprise process implementations including systems utilized

Requirements

• Bachelor's degree in Business, Engineering, Computer Science or Communications
• Minimum of 7-10 years’ experience in program and/or project management roles utilizing program/project management methodology such as Jira
• Proven experience leading enterprise-scale cross-functional process and system implementations
• Demonstrated success building structured intake models, governance frameworks, and reporting ecosystems. Must be able to describe previous examples of this work.
• Strong program management discipline with the ability to manage multiple workstreams
• Industry experience in telecom, broadband, cable, internet services or similar is required
• Exceptional communication skills, including executive-level presentations and reporting
• Experience coordinating technical system implementations alongside business process change
• Highly organized, detail-oriented, and able to create clarity in ambiguous environments
• Experience implementing enterprise intake or workflow platforms (e.g., ServiceNow, Jira, Smartsheet, Monday.com, or similar)
• Background in enterprise operations, PMO transformation, or shared services environments
• Experience driving adoption across large, cross-functional stakeholder groups
• Experience with Smartsheet, Jira, Confluence and PowerPoint required
• MBA or Masters is helpful but not required

Compensation

For individuals assigned and/or hired to work in Colorado, Sand Cherry Associates is required by law to include a reasonable estimate of the compensation range for this role. This compensation range considers a wide range of factors considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and delivery model. This is a long term consulting engagement with an expected annual salary of $120-145k. Years of experience, level of education, geographic location, unique skills/qualifications for the specific role and potential certifications can be key factors in the final compensation for this role.

Benefits

Our team is unique — we are passionate about what we do. At Sand Cherry, our Consultants know they are impacting and shaping our clients’ industries. We recognize our employees for their contributions. Our culture is one of the most friendly and communicative in the consulting industry. Sand Cherry is not a top-heavy organization. We offer the opportunity to be part of a digital workforce. Discover the expe