Sales Associate - Paid Training

Job Title: Optical Sales - Optical Technician (Optician) - Sales Associate
Company: Nationwide Vision
Location: 610 E. Baseline Phoenix, AZ 85042

Training Provided – No medical/eyecare experience required!

Pay: $16/hr plus bonus and commission

Perks:

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off and Paid Holidays
• Competitive Base Pay + Bonus
• Optical Education Reimbursement
• Paid Maternity Leave

Hours:

• Full Time

Requirements:

• High School Diploma or GED Equivalent
• Favorable result on Background Check
• Basic computer skills
• Strong customer service skills
• Excitement to learn and grow 

Essential Functions:

• Promote frames and lenses recommended by the doctor to meet patient needs
• Adjust and repair glasses
• Facilitate patient flow
• Verify medical and vision insurances
• Effectively communicate with patients, doctors, and managers
• Answer inquiries through phone, email, and in person requests
  
  

FORMAL JOB DESCRIPTION

SECTION 1: Job Summary

An Optical Technician will achieve a world class Total Patient Experience that both maximizes retail sales while also supporting the patients’ medical needs. This team member is trained to dispense and fit glasses and contacts, working from the prescriptions written by Optometrists and Ophthalmologists.  They connect the patient needs to the goods and services offered.

SECTION 2: Duties and Responsibilities (Responsibilities necessary to accomplish job functions)  

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
• Determine patient wants and needs and selling to exceed their expectations
• Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
• Able to operate the auto-lensometer and manual lensometer
• Educate and recommend specific lenses, lens coatings and frames to suit patient needs
• Can accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
• Dispense patient orders and repair and adjust patient frames
• Dispense all glasses and/or contact lens orders using current process
• Acknowledge patients in a friendly, approachable way that invites them into the office
• Maintain frame standards with cleaning, organization, full and well-presented areas
• Follow all protocols to keep Frame inventory accurate
• Desire to gain industry knowledge and training
• Demonstrates initiative in accomplishing practice goals
• Consistently creating a positive work environment by being team-oriented and patient-focused
• Commitment to work hours that meet the needs of the business which may include weekends, schedule changes or an extended schedule
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.
  
  

SECTION 3: Patient Population Served

• Team members will work with patients of all ages, races, and genders.
  
  

SECTION 4: Education, Licensure & Certification Requirements

• High school diploma or GED required.
• Associates or Bachelor’s degree in Business Administration or Healthcare Management preferred.
• ABO and NCLE certifications preferred, but not required.
  
  

SECTION 5: Experience Requirements

• Previous medical office experience preferred; previous ophthalmic experience strongly preferred.
• Associates Degree preferred
• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience
• Favorable result on background check as required by state
• Must be able to provide proof of identity and right to work in the United States
  
  

SECTION 6: Knowledge, Skills and Abilities Requirements

• Professional in appearance and actions
• Logical and Critical thinking skills
• Customer-focused with excellent written, listeni