Customer Experience Operations Intern

Inside the Role

Interns will gain knowledge and experience through exciting and real-life learning opportunities. Interns must work in accordance with DTNA’s core values of passion, respect, integrity and discipline. Internship positions can be located at various DTNA locations across the US. We are looking for high performing and motivated individuals in various areas within DTNA organizations. DTNA internships begin each summer in May or June.

Interns in this role may have the opportunity to transition into a full-time position subject to manager evaluations and business availability.

As a member of the Customer Experience (CX) Operations Team, the CX intern will be engaged in helping DTNA achieve the strategy and objectives of the Customer Experience organization. Areas of focus for this position include CX initiatives related to improvement opportunities along the customer journey and ensuring the development of a customer-driven culture across the organization. The CX intern will collaborate internally and externally to ensure DTNA is considering the Voice of our Customer and Dealers in our CX efforts.

In this position, the CX intern will get an opportunity to support key CX improvement initiatives, interface with cross functional departments and dealers/customers. Responsibilities will include supporting Workshops & initiatives, CX events, data analysis and presentations.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

Salary placement is determined by your anticipated graduation year and ranges between $21 - $29 per hour.

Benefits include:

• Professional development and networking events, including resume reviews/mock interviews
• Housing and transportation stipend
• Employee resource groups
• Event ticket offering (based on corporate availability)
• Company social events

What You Drive at DTNA

• Assist in the development and execution of CX improvement initiatives across different touchpoints in the customer journey.
• Work closely with the CX team to contribute ideas and innovative solutions for optimizing customer experiences.
• Support the planning of key CX events that strengthens the CX culture both internally and externally.
• Support CX team with data analysis and presentation for leadership meetings.
• Support facilitation of key workshops by planning various activities.
• Lead and support efforts to foster an inclusive and welcoming workplace culture where everyone belongs.

Knowledge You Should Bring

• Must be currently enrolled in a Bachelor’s program or higher from an accredited college/university OR have recently graduated within 1 year of the position start date (May/June) 
• Pursuing a degree in: Business, Marketing, Communications, or a related field
• Experience as a Project Manager or Project Team Lead required
• Positive attitude and a curiosity to learn
• Strong problem solving and analytical skills
• Strong passion for customer-centricity and improving customer experiences
• Excellent analytical skills with the ability to derive insights from data
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint)
• Exceptional communication and interpersonal skills
• Ability to work effectively in a team and independently, with a proactive and positive attitude
• Familiarity with Customer Relationship Management systems is preferred
• Data analytics experience and Tableau preferred
• Customer interface experience preferred
• Critical thinking and Problem Solving skills
• Strong oral and written communication skills
• Solid organizational skills
• Creative mindset
• Ability to work in a team environment 
• Travel: 5-10%

#LI-Hybrid

#LI-MM1

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)- 

Portland, OR US. Relocation assistance for this position is available when the selected candidate meets eligibility criteria.

Schedule Type:

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

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