Director, Engineering Operations- Comcast Business

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

The Engineering Director will be a strategic leader focused on driving operational excellence and enabling a data-driven culture. This role will partner closely with engineering operations directors and executives to identify and prioritize opportunities for improved data-driven decision making and actioning. This role will partner across the business unit and our technology department to design and deliver the right implementations for advanced metrics, insights and utilizing automation frameworks. The goal is to help bring standardization across global engineering operations and empower leaders to monitor performance, identify trends, and make informed decisions. The ideal candidate combines technical expertise, leadership skills, and a vision for leveraging large data sets, AI and automation to optimize processes, improve service reliability, and enhance engineering productivity.

Job Description

Key Responsibilities 

• Operational Excellence Leadership: Define and execute strategies that improve  engineering and operational performance, reliability, and efficiency. 

• Data Enablement for Leaders: Partner across the business unit and technology department to identify and deliver the right tools and reporting frameworks that allow managers to track team performance and drive accountability. 

• AI & Automation Integration: Introduce AI-driven analytics and automation solutions to streamline workflows, predict incidents, trend performance metrics and accelerate resolution times. 

• Performance Analytics: Deliver insights on SLA adherence, incident resolution times, and resource utilization to inform workforce planning and continuous improvement. 

• Technology Enablement: Evaluate and deploy monitoring, analytics, and automation platforms that enhance visibility and predictive capabilities in operations. Partner across the company to help identify, design and deliver the right long-term solutions.  

• Governance & Compliance: Ensure data integrity, security, and compliance in all reporting and automation solutions, in accordance to Comcast’s requirements and policies. 

• Metrics & Dashboard Development: Design, partner, implement, and maintain comprehensive dashboards and KPIs to measure operational health and engineering productivity. 

• Process Optimization: Use data-driven analysis and automation to identify bottlenecks and implement improvements that reduce downtime and improve efficiency. 

Core Responsibilities

• Develops and implements LMC Service Level Agreement's, policies, procedures and processes to ensure efficient and effective support for all operating systems.
• Develops collaborative relationships with people across a variety of areas within and external to, the organization to ensure positive business outcomes, superior communication and an excel