Federal Client Management Technical Leader

Federal Client Management Technical Leader

  

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

The Federal Client Management Technical Leader ensures high-quality service delivery across the full lifecycle, serving as the primary liaison between customers and service teams. This role oversees team performance, resource management, process efficiency, and continuous improvement to meet business goals and customer expectations. It bridges service capabilities with client needs, manages client relationships, and drives successful project and service outcomes.

This hybrid role requires working an average of two days per week in the Herndon, VA office.  US Citizen, Security Clearance Eligible Required, TS with CI poly preferred. Candidate must be comfortable going to Herndon and will be expected to visit customer sites in the DVM area. Due to the fact this role will be supporting Federal, US citizenship is a must.

Key Responsibilities:

· Lead, mentor, and coordinate technical and support teams.

· Build and scale high-performing organizations aligned with sales, product, engineering, and executive stakeholders.

· Drive Service Delivery improvements and manage resource allocation.

· Support retention and growth through renewals, upsells, and cross-sells.

· Monitor and improve customer metrics (e.g., issue resolution, customer health).

· Develop strategies and business plans that support profitable growth and TCE.

· Monitor product and service metrics and implement recovery plans as needed.

· Lead process improvements across delivery, operations, and productivity.

Requirements:

• · U. S. Citizen. Security Clearance Eligible. Current TS w/Poly preferred
• 8+ years of experience Managed technical relationships with customers, clients and vendors
• 6+ years as a people manager with direct reports
• 4+ years of relationship-building experience with customers, internal and external stakeholders
• 4+ Understanding and knowledge of utilizing a CRM and customer success with strong  technical knowledge across IT and Networking technologies, protocols and software management tools
• Experience with the below technologies
  • Management foundations: PMP, PRINCE, ITIL, Agile, Six Sigma, cross -functional teamwork,
  • Management tools: Microsoft Project, Jira, SFDC CRM, data analysis/controls,
  • Networking /Technologies/Databases: HTTP, HTTPS, TCP, IP, UDP / AWS, .NET, COM/ Snowflake, Oracle
  • Some certifications or accreditations  in the above areas are required
• Knowledge ability to convey complex technical concepts to non-technical audiences.
• Advanced problem-solving and coordination of teams in complex or emergency situations.
• Broad market knowledge, including competitive dynamics, business models, and strategy.
• Proficiency in Microsoft applications, Access, statistical analysis, and financial modeling.

Knowledge and Skills:

• Soft skills
• Knowledge of specific technologies, industries, etc

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Objectives, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Loyalty, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning {+ 10 more}

What We Can Offer You:

Health & Wellbeing