Scheduled Hours

40

Position Summary

Under the direction of the Director, PPMO Organizational Change Management, the Manager, OCM Operations manages OCM operations and project support. The OCM Manager ensures all communication channels including web, social media, email, training materials, and documentation meet OCM foundational standards and aligns with the WU IT Communication Strategy. This role works independently and as a team to lead operations functions to include staff supervision (Communications Specialists, Learning & Development Specialists, Leads, and OCM professionals embedded in other functional units), functional area management, client relationship management, project coordination and implementation, issue analysis and resolution.

Job Description

Primary Duties & Responsibilities:

Manage OCM Operations

• Develop, establish, and monitor processes used in executing training and communications, including the creation of templates and style guides that align with organizational needs.
• Establish metrics to identify and address operational and project communication gaps or barriers, ensuring adherence to communications strategy and effective information flow throughout the organization.
• Analyze data and provide regular reports to leadership, highlighting achievements, areas for improvement, and recommendations.  
• Establish and coordinate deployment of tools used in conjunction with OCM activities.
• Maintain communication channels that facilitate transparent and timely information flow across the organization's operational and project communication team members. 
• Monitor and evaluate the effectiveness of change management strategies, making recommendations and adjustments as needed. Identify and address any knowledge or skill gaps related to change management within the organization.
• Attend IT Governance Intake meetings and manages the IT PPMO OCM Intake queue to capture upcoming OCM requests. Manages and monitors OCM resource allocations.
• Work with customers to determine OCM support needs.
• Escalate customer needs which can’t be met by OCM staff.

Supervision and Leadership

• Serve as a leader and advocate of organizational change management standards (PROSCI) and Communications Strategy.
• Develop staff technical and professional training paths to ensure staff maintain current skills.
• Manage direct reports including work assignments, setting priorities, hiring, coaching, mentoring, approving Workday requests, and preparing work plan and performance reviews
• Champion a culture of collaboration, learning and continuous improvement across the organization.
• Plan, support and participate in PPMO OCM Outreach program to ensure broad understanding of OCM services, resources, and processes across WU IT.
• Establish and facilitate OCM Community of Practice sessions to establish best practices for change management and communications, processes, tools, and documentation.
• Commit to a culture of innovation on the team, proactively exploring new ways to advance the team’s efforts to exceed stakeholder expectations.
• Foster an equitable, diverse, and inclusive environment by building and maintaining collaborative relationships with team members, peers, and leaders. 

Perform other duties as assigned.

Working Conditions:

Job Location/Working Conditions

• Normal office environment
• Remote work with the ability to travel to the University campus as required with notice.

Physical Effort

• Typically sitting at a desk or table
• Repetitive wrist, hand or finger movement

Equipment

• Office Equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Bachelor's degree

Certifications:

No specific certification is required for this position.

Work Experience:

Relevant Experience (4 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Washington University seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications