Senior Product Manager

At Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; this is why we value their diverse skills, experiences and backgrounds.

Are you ready for a rewarding career?

Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.

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Retail Lending

The Popular Bank Product team is looking for a Commercial Credit Product Manager who is excited to innovate, build, and grow our Card and Commercial lending programs.
 
We are an exciting team focused on transforming the business from the ground up. If you’re motivated to get things done with a high degree of autonomy instead of expecting to be directed on “what” and “when” to do things, then this is the job for you. You will have the opportunity to leverage your experiences, drive the product vision, define the go-to-market strategies, and work with stakeholders to ensure operational readiness. You will partner and lead the dialogue with cross-functional teams to build consensus. It’s an exciting opportunity where you will see the results of your contributions through revenue growth and improved client satisfaction.
 
The ideal candidate should have Commercial Credit Product Management experience and a clear understanding of the Lending and Commercial Cards ecosystems (Small business, SBA, Corporate T&E cards, Purchasing cards, etc.)

In this position, you will:

• Lead the product development (conduct competitor analysis, design, & streamline processes, set pricing, manage rebates program for cards and overall implementation of new products and services) for Commercial credit cards and Commercial/ Business lending product.
• Collaborate with internal stakeholders across product development, sales, marketing, credit, legal, finance, compliance, operations, technology and executive management to translate business needs into a product strategy that ensures we maintain a highly competitive market position.
• Build partnerships with vendors and service providers, white-labeled solution providers, Independent Sales Organizations (ISOs), and card networks to develop and implement growth strategies and to effectively manage the portfolio.
• Leverage internal data, client feedback, and market insights, as well as your own experience to pro-actively identify opportunities for enhancements, close competitive gaps and make process improvements to increase client satisfaction and utilization.
• Gather competitive insight and SWOT analysis on capability, sales, implementation, and service effectiveness.
• Lead the day-to-day product management tasks, support client acquisitions, setting rebate / pricing, monitoring performance & track program growth, manage vendor relationships, oversee service effectiveness, develop marketing materials, and conduct training.
• Partner with sales and credit to gather client feedback, structure, price, and execute the deals to help drive program spend.
• Manage product profitability and provide oversight of the overall health of the products through analysis of performance metrics and operational and credit risk indicators.
• Stay tuned-in with market / competition, keep up with industry knowledge / innovations, regulations & evolving legal precedence to be a Subject Matter Expert for product stakeholders (sales, service, implementation as well as legal, credit and risk teams).
   

To be considered, you will need:

• A Bachelor’s degree.
• 5 years of Commercial loan and/or Commercial Card Product Management experience; any additional experience of other payables products is a plus.
• Strong written and verbal communication skills. Proficiency of MS Office suite.
• In-depth understanding of credit risks and compensating controls, industry trends and innovations in Commercial Credit marketplace.
• Thorough understanding of Small Business or Private Banking segments, including but not limited to client expectations and risks.
• Ability to plan, manage, collaborate, and influence cross-regional and cross-functional teams.
• Ability to identify opportunities, quickly understand complex challenges and define/implement improvements in a matrixed organization.
• Demonstrated ability to think strategically as well as to be able to manage details.
• Excellent communications skills and proven ability to communicate effectively with senior management.
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