Front Office Representative

Company Description

About Us

At Story Lane Box, we craft unique solutions that empower brands to communicate their message with clarity, creativity, and purpose. Based in Cincinnati, OH, our team is dedicated to delivering exceptional customer experiences through innovative thinking and professional integrity. Our welcoming office environment is built on collaboration, excellence, and the commitment to growth—for our clients and our people.

Job Description

Job Description

We are seeking a detail-oriented and friendly Front Office Representative to be the face of our company. This role requires a high level of professionalism, excellent communication skills, and the ability to manage front-desk operations efficiently. The ideal candidate will ensure smooth day-to-day interactions with visitors, clients, and internal staff, maintaining a welcoming and organized office environment.

Responsibilities

• Greet and assist visitors, clients, and employees with a professional and courteous demeanor

• Answer and direct incoming calls and emails to appropriate departments

• Manage scheduling for meetings and conference rooms

• Maintain the cleanliness and organization of the front office and reception area

• Receive and distribute mail, packages, and deliveries

• Support administrative tasks such as filing, data entry, and document preparation

• Coordinate with facility vendors for office maintenance and supplies

Qualifications

Qualifications

• High school diploma or equivalent; associate’s degree preferred

• Proven experience as a receptionist, front office representative, or similar role

• Proficient in Microsoft Office Suite (Word, Excel, Outlook)

• Strong verbal and written communication skills

• Excellent organizational and multitasking abilities

• Professional appearance and attitude

• Ability to handle confidential information with discretion

Additional Information

Benefits

• Competitive salary: $51,000 - $56,000 annually

• Opportunities for career advancement and professional development

• Health, dental, and vision insurance

• Paid time off and holidays

• Supportive and collaborative work environment

• Ongoing training and skill development programs