Position Overview

Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Mid Office Services Supervisor (F) within PNC's Capital Markets organization, you will sit in Strongsville, OH. Pittsburgh, PA or New York City may be considered but Strongsville, OH is preferred.

We are currently seeking a dynamic and experienced individual to manage a crucial group within the Middle Office. This is an exciting opportunity for someone who is passionate about leadership and thrives in a fast-paced environment. The team you will be managing supports our sales and trading activities. This involves handling tasks such as order entry, order corrections, allocations, and settlement issues. Your expertise will be instrumental in ensuring these processes run smoothly and efficiently. The ability to solve problems efficiently and communicate effectively is also essential for this role.

Required Licensing
Finra SIE and 99 required
Finra 7 & 63 within a year


Preferred Qualifications:
3-5 years of management experience
Knowledge of brokerage operations
Knowledge of securities settlement
Knowledge of DTC ITP systems
Experience with external communication with customers
Knowledge of trade reporting
Problem solving
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description
• Supervises a team who handles complex account and transactional activities. Focuses on the most complex accounts and requests, and resolution of issues.
• Ensures all responsibilities are completed by assigned team in compliance with line of business standards as well as internal policies and procedures. Participates on the development and implementation of new processes.
• Monitors staff performance and the volume and distribution of work. Analyzes the complexity of work assigned.
• Designs and implements ongoing training, coaching and development for new and existing team members and internal partners as needed.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Supervises one or more teams who complete a variety of technical and complex client requests. Reviews documentation for completeness and accuracy and interprets information for correct coding and adherence to established policies and procedures.
• Supervises a team who handles complex account and transactional activities. Focuses on the most complex accounts and requests, and resolution of issues.
• Ensures all responsibilities are completed by assigned team in compliance with line of business standards as well as internal policies and procedures. Participates on the development and implementation of new processes.
• Monitors staff performance and the volume and distribution of work. Analyzes the complexity of work assigned.
• Designs and implements ongoing training, coaching and development for new and existing team members and internal partners as needed.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customer.

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