Good Hands Repair Network Inside Technician - Hybrid

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

Job Description

A Day in the Life of a Property Good Hands Repair Network Inside Technician:

The Property Good Hands Repair Network Inside Technician, analyzes, and processes mitigation invoices for payment to ensure accurate payment amount. The individual delivers compassionate service that is fast, fair and easy to ensure customer retention. The individual works independently, prioritizing the individual's own responsibilities, and managing the individual's own workload. The individual also consistently meets job level behaviors, production, quality, and/or customer service goals.

You're a great match for this role if you have mitigation experience working with a vendor.

Key Responsibilities:

• Uses technical skills experience to ensure invoices reviewed are timely and proper

• Researches and responds to moderately complex and occasionally complex customer/vendor communications, concerns, conflicts or issues

Training – Develop and Deliver

• Advises management on coaching and mentoring opportunities Assists in assessing unit needs for training and development May lead or facilitate formal training for adjusters, processors or vendors

• Analyzes mitigation bills to assess appropriateness of charges and detect duplicate billings

• Reinspects or reviews vendor mitigation estimates, makes corrections and mitigation recommendations and determines correct settlement amounts

• Analyzes usage of mitigation vendors and identifies ways to improve usage and vendor partnerships
   

Vendor Management

• Develops, manages and audits relationships with vendors in the Allstate preferred vendor network

• File Documentation and Reporting

• Summarizes documents and enters into claim system notes Documents a claim file with notes, evaluations and decision making process

Qualifications: 

• Must reside near one of our Allstate locations: Atlanta, GA, Philadelphia, PA, New York, NY, Charlotte, NC, Northbrook, IL, Scottsdale, AZ, Dallas, TX or Hudson, OH.

• Ability to go into the office up to 2 times a week, is required.

• 2+ years property estimating experience (preferably within Xactimate).

• 1+ years experience with Xactanalysis preferred.

• Ability to interact effectively with internal or external customers and act with empathy.

• Applies general and occasionally broad knowledge of insurance policy, coverage, and regulation.

• Applies general and occasionally broad knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards.

• Applies general and occasionally broad industry knowledge to discipline practices, including best practices, to support the business unit.

• Applies general and occasionally broad knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data.

• Applies general and occasionally broad knowledge of problem solving and preparation of reports for analysis.

• Applies general and occasionally broad ability to leverage learned technical skills in support of team objectives.

• Applies general and occasionally broad negotiation and/or arbitration skills.

• Applies general and occasionally broad conflict management and problem resolution skills in managing internal and external customer relationships.

• Applies general and occasionally broad problem-solving skills to continuously improve business outcomes.

• Ability to investigate, evaluate and settle moderately complex and occasionally complex claims.

• Provides individual decision making within authority limits.

• Has and maintains all appropriate licenses and registrations for the role per state requirements.

Allstate Benefits:

Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. That is why as an Allstater, you’ll enjoy a Total Rewards package that includes:

• Competitive pay with needed support for con