Senior Claims Learning & Development Specialist

<div class="content-intro"><div>Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance.</div> <div> <div> </div> <div>Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by <a class="postings-link" href="https://pieinsurance.com/culture">core values and operating principles</a> that guide every decision we make.</div> </div></div><p>The Senior Claims Learning & Development Specialist is responsible for facilitating and supporting the design, delivery, and continuous improvement of Claims Learning & Development programs, including the creation of a Claims Skills School. This position will administer training and learning programs for workers' compensation claims, both in person and virtually, applying effective training methodologies and learning theory. The role partners closely with the Claims Quality & Compliance, Claims Adjudication, and Claims Technology teams, as well as other subject matter experts across the organization, to ensure training content reflects current processes, regulatory requirements, system capabilities, and industry best practices.</p> <h3><strong>How You’ll Do It</strong></h3> <p><strong>Content Delivery</strong></p> <ul> <li>Deliver training and facilitate learning sessions across in-person and virtual environments.</li> <li>Facilitate development and skill building through exercises and activities that enhance the learning process.</li> <li>Deliver just-in-time training and support during system implementations and process rollouts in partnership with the Claims Technology team.</li> <li>Adapt training delivery methods based on learner feedback and performance data to maximize retention and application.</li> <li>Facilitate knowledge-sharing sessions and best practice forums among claims team members.</li> <li>Coach and mentor new claim adjusters through their onboarding journey, including claim trainees.</li> </ul> <p><strong>Program Management</strong></p> <ul> <li>Collaborate with Claims leadership to identify training priorities and align learning initiatives with department goals and performance metrics.</li> <li>Manage the development, implementation, iteration, and measurement of claims programs such as new hire onboarding, adjuster development, Claims Skills School, and other core claims programs.</li> <li>Track and analyze key performance indicators related to training effectiveness such as adjuster proficiency levels, quality scores, an