Local Hire Program - Trainee

Posting number: 082624

Department: Multiple Departments

Job classification: Local Hire Program - Trainee

Posting type: Open & Promotional

Categories: Miscellaneous

Summary

GENERAL JOB DESCRIPTION

Customer Service Representative Trainee (Customer Service Office) Varied and highly responsible customer service position involving contact with the public via in-person, telephone, or email. The person in this role will assist customers with payments, opening and closing accounts, and resolution of bill questions. Maintenance Worker Trainee (Water Resources) Routine manual labor work in general maintenance, construction, or labor activities. Groundskeeper Trainee (Recreation and Parks) Routine manual labor work in maintenance equipment operation. This includes, but is not limited to, operating various tractors with mowers, flatbed trucks, dump trucks, and a variety of construction equipment. Recreation Aide Trainee (Recreation and Parks) Routine work of limited variety and complexity in recreational programs and activities. Equipment Operator Trainee (Public Works) Manual and semi-skilled work in maintenance equipment operation. This includes, but is not limited to, operating various tractors with mowers and flatbed trucks. Manual labor involved in general maintenance, construction, and labor activities. Custodian Trainee (Facilities) Routine unskilled and semi-skilled labor position performing general custodial duties at City facilities and sponsored events.

Examples of duties

ESSENTIAL JOB FUNCTIONS

Customer Service Representative Trainee

1. Receives, records, and deposits payments accurately by mail, online, telephone, and in-person. Balances all monies collected with daily collection reports, and maintains daily and monthly customer record reports.
2. Investigates inquiries regarding electricity (including solar), water, sewer (including industrial waste), solid waste, stormwater, telecom/fiber, and yardlight services; making necessary adjustments to the account.
3. Assists customers with activation, disconnection, transfer, and installation of services, including bill balances, payment extensions, and arrangements.
4. Communicates clearly, concisely, and professionally with customers and City personnel.
5. Understands and follows City ordinances and policies related to billing, fees, payments, and training.
6. Conducts account research and exercises independent judgment in solving complex problems.
7. Works independently and in a team environment under stressful conditions while maintaining accuracy.
8. Handles customer complaints, provides solutions within guidelines, and follows up to ensure resolution.
9. Clearly and professionally records customer interactions.

Performs other related duties as required or assigned. Maintenance Worker Trainee

1. Uses a variety of maintenance equipment including mowers, tractors, weed eaters, hand tools, and light powered tools.
2. Performs general maintenance duties such as loading/unloading materials, mowing, trimming, sweeping, cleaning facilities, painting, and lifting materials up to 40 pounds routinely.
3. Performs general preventative maintenance on equipment to ensure safe operating condition.

Performs other related duties as required or assigned.

*May be required to report to work during emergency situations.* Groundskeeper Trainee

1. Maintains athletic tu