Inpatient Customer Success Analyst

On this journey for over 12 years, Qventus is leading the transformation of healthcare. We enable hospitals to focus on what matters most: patient care. Our innovative solutions harness the power of machine learning, generative AI, and behavioral science to deliver exceptional outcomes and empower care teams to anticipate and resolve issues before they arise.

Our success in rapid scale across the globe is backed by some of the world's leading investors. At Qventus, you will have the opportunity to work with an exceptional, mission-driven team across the globe, and the ability to directly impact the lives of patients. We’re inspired to work with healthcare leaders on our founding vision and unlock world-class medicine through world-class operations.

As a Customer Success Analyst, you will work closely with Customer Success Partners to support projects throughout the client success lifecycle. This role involves complex project and task management, data analytics, consultative insights, and client interaction. You'll provide operational and strategic support from go-live through renewals, assisting in risk mitigation and resolution to exceed stakeholder expectations. This position is a gateway to growth, offering a chance to showcase your analytical skills and dedication to client success, focusing on strategic and operational tasks for effective product delivery and support.

Key Responsibilities:

• Support a Customer Success Partner with meeting or exceeding contractual goals related to the Qventus Inpatient Solution and increase the number of referenceable executives

• Support the CS team to improve  KPI Metrics to provide actionable information that empowers clients to leverage outcomes data to drive system decision-making

• Support client adoption and buy in by encouraging client participation and preparing clients for speaking engagements such as webinars or conferences by creating presentation material inclusive of quantitative metrics

• Support creation of compelling data stories that directly address client strategic goals

• Support client referencability by developing and maintaining exceptional relationships with members across all levels of a client organization

• Contribute to team efficiency with an eye for continuous improvement across work methodologies, deliverables, measurable KPIs and other outputs

• Drive progress on open initiatives through attention to detail and basic project management

• Coordinate cross-functional internal work and represent assigned accounts during work prioritization efforts

• Help minimize project disruptions, prevent potential issues, and ensure project success by proactively managing risks. Conduct risk assessments, develop risk mitigation strategies, and monitor risks throughout the project lifecycle

• Continuously assess Client Health via client interaction and feedback looks while working with CSP to mitigate risks and/or celebrate success that will foster an environment favorable to expansion, upsell and renewal conversations with clients

• Support engagement leadership to deliver client engagements on time with high reliability while coordinating with 4 - 5 cross functional colleagues

• Manage project resources, timelines, and budgets effectively helping deliver projects on time and within budget

• Support engagement leadership in identifying necessary resources and allocating them effectively to meet the highest quality standards for our clients

• Create high-quality executive level deliverables at an accelerated pace

What We’re Looking For:

• Up to 5 years of project/program management experience with a comprehensive understanding of the business requirements and consultative skills needed for enterprise-wide client success

• Track record (work, internship or extra-curricular is acceptable) of high-performing deliverables that gain client/customer/end-user confidence and result in referenceability

• Proficiency with pulling data reports, aggregating data and translating it for consumption by clients or end users

• Ability to paraphrase a body of work into a meaningful and compelling story that highlights challenges, risks, success, failures and is marked by KPIs, benchmarking, or other metrics that signal objective success measures

• Ability to prepare for and facilitate effective and efficient meetings

• Ability to follow the data to identify issues, form conclusions, solve problems, and create possible solutions/recommendations

• Ability to prioritize work with conflicting deadlines and prioritizations. Is able to self-regulate time management. Contributes to streamline work to increase efficie