Become a part of our caring community and help us put health first
 

This team would support mass moves, provider departures, center consolidations / relocations, mergers and acquisitions and health plan terminations.

Their goal would be to reduce membership loss / enable us to retain the highest amount of membership across these experiences.
We want a team to be able to help navigate the members we gain from these efforts through changes, questions or concerns and generally provide churn reducing, customer service.

We envision this role would not involve any sales, would be the most entry level role in my org and would help to potentially develop a career path into our other existing roles.

Work schedule: M-F, 8:30am-5:00pm EST

Role Responsibilities:

• Conduct outbound and answer inbound calls related to any attrition mitigation marketing communications

• PCP Terminations – Help ensure engaged members get their questions answered, understand the situation they are in and get assistance with any clinical connections or assurances during this transitional period

• Mass Moves – Follow up with patients that we previously acquired to help them get their 2nd appointment scheduled

• Center Consolidation / Relocation – Assist with directions, rescheduling appointments and any clinical connections or assurances needed during this transitional period

• Plan Changes – Reach out to newly acquired patients that are on a plan that we don’t accept to connect them with a broker

• Organic patient orientation – Onboard and orient new, engaged patients acquired through traditional sales channels

Required Qualifications

• 3 years of technical experience

• Strong critical thinking and problem-solving skills

• Proficiency in all Microsoft Office Programs including Word, PowerPoint, Excel, Access, etc.

• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• Previous work from home experience

• Previous call center or patient outreach experience

• Bilingual English/Spanish

Additional Information

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
Satellite, cellular and microwave connection can be used only if approved by leadership
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Use your skills to make an impact
 

Alert

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.

Interview Format – HireVue

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Benefits

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:

Health benefits effective day 1
Paid time off, holidays, volunteer time and jury duty pay
Recognition pay
401(k) retirement savings plan with employer match
Tuition assistance
Scholarships for eligible dependents
Parental and caregiver leave
Employee charity matching program
Network Resource Groups (NRGs)
Career development opportunitie