Corporate Credit Manager

What you will do:
The Corporate Credit Manager is a strategic leadership role responsible for establishing and executing credit policies, managing accounts receivable operations, and minimizing financial risk across the organization’s business units and geographies. This position provides centralized oversight of credit and collections activities while managing a geographically dispersed team of professionals across three office locations. Reporting to the Director of Administration and New Business, this role serves as a key partner in supporting the company’s sales operation through effective working capital management and customer relationship stewardship.
Experience & abilities you will need:
• Bachelor's degree in Finance, Accounting, Business and administration required.
• 7-10 years’ progressive experience in credit management and accounts receivable required.
• At least 3-5 years in a management role with supervisory responsibility required.
• Must be able to travel approximately 30–40% for regular domestic travel to other company locations, with occasional international travel to the company’s headquarters in Chihuahua, Mexico.
• Experience in a multi-location, multi-business environment strongly preferred.
• Background supporting organizations with $500 million+ in annual revenue preferred.
Strategic Credit Management
• Develop, implement, and maintain comprehensive corporate credit policies and procedures that balance risk mitigation with business growth objectives across all business units.
• Establish credit limits and terms for customers based on financial analysis, payment history, industry conditions, and business unit requirements.
• Monitor and analyze credit exposure across the organization’s operations, identifying trends and recommending strategic adjustments
• Partner with business unit leaders on credit metrics, aged receivables, bad debt exposure, and collections performance
Collections and Risk Mitigation
• Direct collection strategies for the organization’s receivables portfolio, including aging analysis and prioritization protocols.
• Develop and executive action plans for past-due accounts, escalating significant issues appropriately.
• Evaluate and manage bad debt exposure; make recommendations for write-offs and reserves in accordance with company policy.
• Maintain relationships with collection agencies, credit bureaus, and legal counsel as needed.
• Implement tools and processes to predict and prevent delinquency.
Accounts Receivable Operations
• Oversee all accounts receivable functions including those performed by other areas, like billing, and cash application, and manage dispute resolution and month-end close activities.
• Monitor DSO (Days Sales Outstanding) and other key performance indicators, implementing initiatives to optimize cash flow.
• Manage the organization’s total AR portfolio, ensuring compliance with revenue recognition standards and internal controls.
Leadership and Team Management
• Provide leadership, coaching, and professional development for direct reports and team members across the department
• Foster a collaborative culture that promotes accountability, efficiency, and continuous improvement.
• Conduct performance evaluations, set goals, and manage succession planning for the credit and AR team.
• Coordinate workflows and communication protocols to ensure consistency across multiple locations.
• Build team capabilities through training on credit analysis, collection techniques, systems, and customer service.
Cross Functional Collaboration
• Partner with sales leadership to balance customer relationships with credit risk management.
• Collaborate with finance and accounting teams on forecasting, budgeting, and financial reporting.
• Work with IT to optimize credit and billing systems and implement process improvements.
• Coordinate with business unit operations to resolve customer disputes and billing discrepancies.
• Support the Director of Administration and New Business on special projects and strategic initiatives.
Systems, Process Improvements, Compliance and Governance
• Evaluate and enhance credit management and accounts receivable systems and technologies.
• Identify and implement automation opportunities to improve efficiency and accuracy.
• Develop dashboards and reporting tools for visibility into credit and collections performance.
• Ensure proper internal controls and compliance with company policies, legal requirements and audit standards.
Technical Skills:
• Expert knowledge of credit analysis principles, collection strategies, and accounts receivables best practices
• Proficiency in ERP systems (SAP preferred)
• Advanced Excel skills including financial