Sr. Tech Sales Support Specialist

Additional Location(s): US-MN-Arden Hills

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.                

About the role:
Provide global industry-leading technical support to Boston Scientific Electrophysiology (EP) field personnel, clinicians, patients and other internal customers.  Help our customers use our products by providing immediate, accurate and up-to-date information regarding current EP Farapulse system, and assisting in troubleshooting, problem solving and assessment of product operation.

 

Your responsibilities will include:

• Provide 24x7 global industry-leading technical support to customers via multiple communication pathways (phone, fax, email, etc.).
• Analyze and assess product operation and make recommendations for optimal system management.  Advanced trouble-shooting skills, extensive new product knowledge and thorough understanding of clinical application.
• Educate, support and train customers through phone consultation, training programs, written correspondence and general field assistance.
• Document and evaluate customer inquiries, comments and concerns.
• Maintain and develop SalesForce Service Cloud system for Boston Scientific personnel.
• Achieve and maintain proficiency in market-released and future products.  Achieve and maintain working knowledge of clinical product operation.
• Create relevant technical publications and reference materials.
• Participate in pre-market-release technical evaluation of products.
• Maintain up-to-date general industry knowledge, including current Investigational studies and preliminary results.
• Demonstrate leadership and provide training to less experienced staff; mentor new employees.

 

What we’re looking for in you:

• Bachelor’s degree
• Minimum of 3 years direct experience
• Prior field and or other clinical experience in EP as well as familiarity with Farapulse technical/clinical troubleshooting
• Demonstrated record of strong technical problem solving and a focus on advocating for and empathizing with our patients

Requisition ID: 597212

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

 

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

 

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve. 

 

 

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel