Associate, Learning Coordination

Company: Oak Street Health 

Title: Associate, Learning Coordination 

Location: Corporate Office, Remote

Role Description:

Reporting to the Director, Learning Delivery, the Associate, Learning Coordination is a highly visible role within the organization, responsible for a broad set of activities in supporting the training and development of Oak Street Health employees. This role ensures a smooth, consistent, and engaging learning experience for team members. This is accomplished through coordinating all aspects of training, including — but not limited to — communications, scheduling, managing and reporting enrollments and attendance, and collecting and analyzing survey results. The role requires high attention to detail, strong organizational skills, strength in solving complex problems, and an ability to identify opportunities to streamline or improve existing processes.

Responsibilities

• Coordinate all stages of delivery for virtual and in-person learning programs including pre-, during-, and post-program activities

• Serve as the primary scheduler and point of contact for assigned Learning programs 

• Manage planned communications and correspond professionally with participants about program details and to support their participation

• Ensure smooth delivery of assigned learning programs by orchestrating multiple components of the experience (e.g., confirm and prepare facilitators, obtain supplies, troubleshoot technology issues)

• Manage all program materials (e.g., presentation decks, participant materials, etc.)

• Track and report on participation in Learning programs

• Proactively identify ways to streamline, automate, or otherwise enhance processes 

• Build and foster relationships with program owners and leadership to support continuous improvement of the programs

• Analyze data and feedback  to evaluate outcomes and effectiveness, identify gaps, and provide insights to drive improvements 

• Manage multiple project plans to ensure efforts stay on track for deadlines and prepare updates and read-out on project progress

• Other duties as assigned

We’re looking for motivated individuals with:

• At least 1-2 years of experience within a Learning operations, Human Resources, Project coordination, administrative, or other commensurate role

• Understanding and/or direct experience with learning and development processes/experiences

• Excellent attention to detail, organization, and prioritization skills

• Familiarity with learning tools/technology 

• Proficiency with spreadsheet tools such as Microsoft Excel and Google Sheets (basic formulas/functions needed to collect, streamline, analyze, and report on large datasets)

• Strong collaborator who enjoys learning different functions and how they come together to create an unmatched new hire experience

• Strong written communication skills, including the ability to write formal organizational communications

• Independent worker who can self-start projects

• US work authorization 

• Someone who embodies being “Oaky”

What does being 'Oaky' look like?

• Radiating positive energy

• Assuming good intentions

• Creating an unmatched patient experience

• Driving clinical excellence

• Taking ownership and delivering results

• Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to 'Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services. We're an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody 'Oaky' values and passion for our mission.

Oak Street Health Benefits: 

• Mission-focused career impacting change and measurably improving health outcomes for me