Skincare Studio, Office & Facilities Manager

About the Role

Join our fast-growing beauty brand and become a fundamental member of our expanding team. We are looking for a passionate, service-driven Skincare Studio Manager who is excited about creating exceptional client experiences, leading high-performing teams, and growing a community-centered skincare destination. This role oversees the daily operations of the OSEA Skincare Studio and Office, including staff management, esthetician support, membership growth, client experience, and operational excellence. The ideal candidate is highly organized, hospitality-minded, and deeply passionate about skincare, wellness, and creating meaningful customer experiences.

Responsibilities

Studio Operations & Team Management

• Oversee all day-to-day operations of the OSEA Skincare Studio to ensure a seamless client experience
• Maintain Studio aesthetics, merchandising, cleanliness, and overall presentation standards
• Manage scheduling, performance, coaching, and ongoing development of Skincare Studio staff
• Create and implement sales incentive programs to motivate and support Studio team performance
• Coordinate onboarding and maintenance of esthetician licensing and private liability insurance requirements
• Maintain Studio policies, operational procedures, and service standards
• Ensure all safety and sanitation protocols remain compliant with industry best practices

Client Experience & Membership

• Elevate and maintain a welcoming, elevated, and wellness-driven Studio environment
• Manage facial bookings and optimize appointment flow to support studio revenue goals
• Oversee the Studio membership program, including member communications, retention initiatives, and special offers
• Address customer inquiries and provide chat-based customer support as needed during Studio shifts
• Resolve client concerns with professionalism, empathy, and a solutions-oriented mindset
• Continuously identify opportunities to enhance the overall customer journey and Studio experience

Inventory & Systems Management

• Manage and maintain MangoMint booking and reporting software
• Maintain accurate inventory counts across retail, backstock, and treatment supplies
• Monitor and replenish inventory levels to support uninterrupted Studio operations
• Track inventory reporting within spreadsheets and MangoMint systems

Training & Treatment Operations

• Coordinate and support esthetician trainings, education, and ongoing skill development
• Partner cross-functionally to ensure treatments align with OSEA brand standards and product education
• Support implementation of new services, protocols, and promotional offerings

Marketing & Partnerships

• Support growth of the Skincare Studio through collaboration on marketing campaigns, mailers, events, and membership promotions
• Source and execute local cross-promotional partnership opportunities with aligned wellness and lifestyle businesses
• Collaborate with internal teams to drive awareness, bookings, and customer retention initiatives

Facilities Management & Additional Responsibilities

• Oversee facilities management and daily operational upkeep of the Venice Skincare Studio and office
• Coordinate and ensure timely completion of team send-outs and internal office shipments as needed
• Support the Influencer team on an ad hoc basis, including product and operational support as needed
• Manage incoming and outgoing company mail and deliveries
• Oversee third-party vendors and service providers including gardeners, cleaning services, maintenance vendors, and related building support partners
• Support special events, launches, and in-Studio activations as needed
• Prepare for and support corporate meetings and team gatherings held at the Venice office, including conference room setup, technology coordination, food and beverage arrangements, and overall onsite meeting logistics
• Assist with additional operational and administrative projects as assigned

This job description is a summary of duties. It is by no means an all-inclusive list but is merely a broad guide of expected duties and is subject to change.

Requirements

• Ability to work in person 5 days a week in person at our Venice Skincare Studio & Office 
• 4+ years of experience in retail, spa, or wellness operations management
• Prior experience managing service-based teams, preferably within beauty, skincare, wellness, or hospitality
• Strong understanding of customer experience, appointment-based business operation