Apprentice Program Coordinator

Role: Apprentice Program Coordinator
Reports to: Program Manager
Program: 1603- Housing Retention
Department: Permanent Housing
Location: The Nest - 222 South Hill St. 7th Floor, Los Angeles, CA 90012
Setting: 100% Onsite
Schedule: Monday - Friday, 8:00am - 4:30pm
Status: Full-time/Non-Exempt/Non-Management
Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.
Openings: 1

Job Description Summary:
The Case Management Apprenticeship Program (CMAP) is a 5-week cohort training experience that employs classroom learning, skills shadowing, supervision, and evaluation for candidates with transferrable skills who hope to enter the field of homelessness services. CMAP aims to prepare candidates for transition into case management roles in permanent supportive housing or related programs. The Apprentice Program Coordinator will provide direct support to CMAP Apprentices throughout their 5-week training experience. This role is responsible for coordinating logistics, facilitating communication between trainers and apprentices, and ensuring a supportive and structured learning environment. The Apprentice Program Coordinator will be a key point of contact for apprentices and will promote successful completion of the program.

Job Description Essential Duties and Responsibilities:
• Support the screening and interviewing of potential CAMP candidates.
• Assist with onboarding and orientation of new apprentices.
• Serve as the primary liaison for apprentices during each cohort cycle.
• Coordinate daily schedules, including classroom sessions, shadowing assignments, and supervision check-ins.
• Track apprentice attendance, progress, and feedback throughout the program.
• Support trainers and case managers in delivering curriculum and shadowing experiences.
• Deploy to program locations to enhance program shadowing and reverse shadowing capacity.
• Facilitate weekly check-ins and provide real-time support to apprentices.
• Document apprentice performance and contribute to evaluation reports.
• Help organize graduation events and job fairs at the conclusion of each cohort.
• Maintain accurate records and ensure compliance with program standards.
• Other CAMP support duties, as assigned.

Job Description Qualifications:
• Associate’s or Bachelor’s degree in Human Services, Education, or related field.
• 1–2 years of experience in program coordination, workforce development, or case management support.
• Strong interpersonal and communication skills.
• Ability to manage multiple tasks and maintain attention to detail.
• Experience working with diverse populations and individuals with lived experience is a plus.
• Passion for supporting individuals entering the human services field.

Job Description Work Environment:
• Combination of field and office environment.
• Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
• On occasion walk or drive to different local sites.
• Will necessitate working in busy and loud environments.
• Will be exposed to elements like cold, heat, dust, noise and odor.
• May need to bend, stoop, twist, and sit throughout the day.


EXPECTED BEHAVIORS OF ALL STAFF
1. Act as a role model
2. Demonstrate a sense of responsibility
3. Continuously learn and improve
4. Acknowledge your own areas of improvement
5. Hear and provide honest, specific and direct feedback
6. Create an environment where everyone is welcomed valued and respected
7. Collaborate

Equal Opportunity Employer
The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.
About the People Concern
The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, inter