Field Support Agent

IDEMIA National Security Solutions (NSS) is the premier provider of integrated identity solutions for United States Government. Our deep understanding of biometric, biographic, credential, and digital forms of identity allows us to guide our clients to achieve their business goals. NSS’ leading software systems; data and analytics offerings; and professional services facilitate and automate many of the business processes for government agencies serving law enforcement, military, and intelligence missions.
 

Summary:

IDEMIA National Security Solutions (NSS) is seeking an experienced individual with a diverse background in information technology to act as a Field Support Agent and support our information technology support team at customer locations. This role will require travel to DoD Installations to support NSS equipment, interact with stakeholders and access a secure network to troubleshoot. The individual must possess a US Government Common Access Card (CAC Card).

In this role you will work closely with the Program Director, Integration Teams, and back-office support teams. You will be responsible for acting as a liaison for NSS and DoD stakeholders to access a virtual desktop onsite at DoD installations and assist NSS integration teams with remote support. You will be required to access the facility and verbally communicate with the NSS team during outages or routine maintenance. This is an exciting unique opportunity to apply your diverse experience in a challenging and dynamic setting to solve difficult problems in a timely manner.

Responsibilities:

• Travel to and access a U.S. Navy, U.S. Marine Corps, or other DoD installation. Upon entrance, access a designated facility to access a controlled computer with a virtual desktop. Upon access, the individual will work with remote teams to communicate errors and logs to conduct troubleshooting and, or routine maintenance.
• Travel to customer site located on a DoD installation and perform Tier 1 equipment troubleshooting.
• Under the direction of the Program Director, assist with organizing, directing, and managing enrollment events on a DoD installation. This includes enrolling approved DoD personnel by using an Apple iPad tablet and NSS software to capture various individual data.
• Maintain initial and annual security compliance training including online annual classes such as Cyber Awareness.
   

Required Qualifications:

• General Linux experience
• Possess an active Secret Security Clearance
• Common Access Card holder
• Ability to access a U.S. DoD installation with Common Access Card
• Knowledge of DoD base access
• Ability to drive to designated locations for installation access
• Fluent in English, additional regional languages a plus
   

Desired Qualifications:

• High-level network understanding
• Linux application support
• Docker experience
• Desired bash scripting
• System log analysis
• Windows administration
• Powershell
• PostgreSQL experience
• Familiarity with Enterprise Ashore Enclave (EAE), formally PSNET and Marine Corps Enterprise Network (MCEN)
• Strong analytical and problem-solving skills
• Bachelor’s degree in engineering, Computer Science, Information Technology, or relevant field is desired
• Customer focused mindset
• Must possess strong problem-solving skills and proven ability to communicate issues and solutions in simplified manner.
• Must be proactive to identify and anticipate client (end user customers/system integrators) needs and make recommendations for implementation.
• Must have experience in working collaboratively with business partners to effectively resolve problems.
• Must be self-directed and self-motivated as well as accountable for results
• Must have excellent organization and time management skills which includes planning, organizing, and prioritizing with attention to detail; must be able to understand and manage conflicting priorities; must have a proven track record for timely delivery of multiple parallel objectives
• Able to work under pressure
• Must possess demonstrated verbal and written communication skills as well as excellent listening skills
• Must be available and willing to travel within the geographic area.
• Must be able to bring discipline to drive results and follow established fundamental goals and objectives
• Must have ability to submit accurate and timely reports as needed

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*****Must be a US Citizen, without Dual Citizenship*****

IDEMIA National Security Solutions (NSS) is an eq