Senior Research Partner - ET/CT

About Maze

Maze is the user research platform that helps companies build the right products faster by making user insights available at the speed of product development.

In most companies, research demand far exceeds supply. Time, cost, and lack of access to expertise hold teams back. In today’s AI-powered world, anyone can build a product fast. The real challenge? Deeply understanding user needs and building the right product. That’s where Maze comes in.

We believe companies shouldn’t have to choose between building fast and building right. Maze makes research accessible, intuitive, and fast so product teams can put user insights at the center of every decision.

Our platform enables researchers, designers, and product managers to quickly recruit participants, run studies autonomously, and surface insights that actually drive product decisions. Our AI capabilities automate the busywork and add depth and direction to the insights themselves.

That’s why Maze was recently named the #1 user research platform in UX Tools’ Design Tools Survey—and why we’re scaling fast across industries like B2B SaaS, e-Commerce, Financial Services, Retail, and Automotive, supporting world class customers such as Uber, Amazon, Atlassian, Anthropic & more.

Maze is a Series B company backed by top-tier investors (Felicis, Emergence & Amplify). We operate a global remote workforce driven by our core values.

The Research Partner will be the research expert on our GTM team. You will be a co-pilot to Account Executives, Account Managers and Customer Success Managers, helping them inspire confidence in our prospects and customers and demonstrate measurable business impact through research.

This role involves leading customer engagements (sales calls, workshops, enablement sessions), developing change management and enablement programs, and coordinating internally to address customer needs. Beyond traditional research enablement, you will guide customers in defining, launching, and operationalizing KPI-linked research, thereby driving retention, expansion, and long-term adoption.

If you are a former researcher who loves the practice while also being an evangelist with great interpersonal skills, this is a unique role that can have a big impact at a growing company.

What You'll Need

• You are a passionate, caring, people leader who has a track record of delivering results.

• 5+ years of experience in UX Research, Product Research, or Insights roles

• Familiarity with UXR and Design tools

• Great interpersonal skills with an ability to engage at Executive levels

• Willingness to travel and engage with prospects and customers in person

• Strong organizational wherewithal; can collaborate well cross-functionally to get stuff done

Bonus Points

• Proven experience connecting research to business outcomes

• Examples of career versatility including jobs outside of Research

• Expert in Research Tooling such as Maze

• Expertise in Change Management

Inclusivity and Pay

At Maze, we are dedicated to building an equitable, inclusive, and authentic workspace. Unique and diverse perspectives are welcomed, and continuous growth is encouraged. We believe that people are more than their resumes, so if your past experience looks different than the criteria listed, we'd still love to hear from you. We appreciate and celebrate non-traditional life routes and encourage you to apply should you connect with a job description or the Maze culture. 

Maze values transparency and it enables us to approach compensation equitably across the world. We are informed by data and regularly check our salary ranges (either United States or Rest of World) against other venture backed companies. Additionally, we are proud of our holistic and generous benefits offerings, included in every compensation package.

Your salary is dependent upon many factors, including years of experience, expertise, etc. During your first interview, you can expect to have an open conversation with your recruiter regarding your compensation expectations.

Why Maze is unique

• Early-stage startup: You will join an early-stage startup with less than 150 team members. This means you'll have the unique opportunity to directly impact success and help shape the future of Maze.

• Market disruption: We believe that the way companies build products is fundamentally broken